• Manage and monitor all installed systems and IT infrastructure.• Ensures the highest level of systems and infrastructure availability.• Install, configure, test and maintain operating systems, application software and system management tools• Manage firewall & security• Manage VPN connection between all locations• Manage Avaya IP phones• Liaise with vendors and other IT personnel for problem resolution• Providing technical support when requested.

* Monitoring and maintaining computer systems and networks; * To act as the Point of contact for around 300+ users for all IT related incidents logged in Manage Engine, delivering high quality support across all key applications, networks and desktops/laptops* Ensure tickets are picked in a timely manner making sure they are resolved correctly without breaching the SLA* Manages company Active Directory for all employees creates, modifies, delete/disable accounts and security groups. * Manages new user setups and groups in Active Directory while following security protocols* Keep inventory of all equipment, software, and license users. * Troubleshooting Windows, Outlook, Teams, Citrix, VPN, Security issues.* Provided business application technical support. * Implement, configure and troubleshoot VPN's and Secure Remote related issues.

*Managed and maintained development of PHP backend for dynamic database driven websites* Creating custom PHP form & Documenting the portal* Editing and Updating the CSS files* Editing images and updating the content* Uploading and Updating files on server* Testing the application and redesigning the User Interface.* Social Media Integration* Create user interaction model, workflows, schematics, prototypes and interface guidelines.* Developing the web application screens based on the Visual Designs using Adobe Dreamweaver* CSS,HTML5 & HTML4, CSS2, JavaScript & Jquery.* Work with clients and project managers to build and refine graphic designs for websites.* Communicate to the project manager with efficiency and accuracy, the progress or delays