Training Coordinator
HDB Financial Services (HDBFS), a subsidiary company of HDFC Bank, is a leading Non-Banking Financial Company (NBFC) that caters to the growing needs of an Aspirational India, serving both Individual & Business Clients.The key responsibilities are: • Responsible for Induction and Orientation training for new hires.• Collaborate with the team and the stakeholders and subject matter experts to implement learning solutions.• Training phone bankers (PBs) on Product, Process and Policies of the organization to ensure service excellence and adherence to process.• Prepared training planner month on month for bottom quartiles and scheduled refresher trainings• Assessed training needs and developed content using trainee feedback.• Hold regular reviews with respective teams to drive the effectiveness of training and coaching.