Coach, motivate, support a group of 200-300 Flight AttendantsProject manager for the WCB programProvide clear, consistent and timely feedbackAnalyze trends related to dependability, service and safety proceduresProvide direct support as the key point of contact for the crew who are involved with incidents, long term sickness, industrial injuries, medical related circumstances, welfare, disciplinary and grievance casesEnsure Inflight Customer Service standards, punctuality, attendance and grooming standards are met and exceededRecruit internal and external candidates for the role of Flight AttendantsConduct performance management when requiredRecord and file accurate and timely documentationEnsure follow up with Flight Attendants on Inflight Operational Reports and Inflight Hazard ReportsFollow up with Transport Canada Audits conducted on any aspect of the Flight Attendant JobFA Qualified

Ensure standard operating procedures are in compliance with Transport Canada Requirements as well as the WestJet Flight Attendant ManualWork independently without supervision and work well with others in a team environmentEnsure safety and comfort of passengersRespond to medical situations and administer first aid React and respond accordingly for all emergenciesManage and communicate to all crew members any unusual circumstances

Technical 737 subject matter expertMaintain a reporting system (Aviation Quality Database, AQD) to ensure timely collection of information related to hazards, incidents and accidents that may adversely affect safetyIdentify hazards and carry out risk management analysis of those hazardsInvestigate, analyze and identify the root cause or probable cause of all hazards, incidents and accidents identified under the Safety Management System (SMS)Maintain a safety data system to monitor and analyze trends in hazards, incidents and accidentsMonitor and evaluate the results of corrective action with respect to hazards, incidents and accidentsMonitor the concerns of the civil aviation industry in regards to safety and their perceived effect on the companyDetermine the adequacy of training for the Flight Attendant Manager and other Inflight personal Report to the Manager, Inflight Safety and Vice President of Operations and Flight Attendant Manager, the hazards, incidents and accidents as a result of an auditFA qualified

Investigate and follow up on concerns/issues brought forward by Flight Attendants, Guest Relations, Corporate Security and other Operational DepartmentsProvide supportive feedback with Flight Attendants regarding technical standard operating proceduresInvestigate and follow up on Transport Canada InspectionsTrack trends, concerns and manage any changes to procedures in conjunction with the Standards & Procedures TeamEnsure all follow up on Safety related incidents are completed in compliance with the Company Safety ManualDevelop and issue Transport Canada ExemptionsDevelop Operational Communications and strategyAssist Team Services as requiredProvide additional training with Flight Attendants if requiredAssist with other Technical projects as assigned and requiredDevelop and maintain GREEN Flight Attendant ProgramMedLink liaisonFA qualified

Deliver training programs for Recurrent, Initial, Interference with crew member, Customer Service and First AidFirst Aid Qualified Instructor certification from Red CrossMaintain lesson plans for each course to the current revision of the Flight Attendant Manual in accordance with the Fight Attendant Training Standards and the Canadian Aviation RegulationsFacilitate Crew Resource Management for both FA’s and PilotsInstruct Emergency Procedures Training for PilotsCollaborate with Pilot Trainer for the FA portion of Crew Resource Management TrainingCreate and facilitate Annual Training to instructorsAssist Team Leader of Initial training with projects as assignedFA qualified