Covid-19 Vaccine Support Representative & Outreach Team Lead
Toronto, Ontario, Canada
• Managed a high volume of incoming and outgoing calls at a call center focused on COVID-19 vaccine information and appointment scheduling, delivering clear communication and query resolution while upholding confidentiality.• Provided accurate and up-to-date vaccine information to callers by leveraging a comprehensive knowledge base, demonstrating the Ontario Ministry of Health’s commitment to informed public service.• Served on the outreach team for proactive public communication in vaccine scheduling support, and enhanced Ministry data management through detailed documentation of call interactions and feedback to improve outreach and vaccination programs.