Sameer . Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru Area, India

Bengaluru Area, India

[24]7 iLabs develops and deploys intuitive customer engagement products driving incremental conversions and revenue on web, mobile, social and phone channels. The client service management team (data science group) engages clients, drives product optimizations using analytics and is responsible for business growth.Analytics.• Use web analytic tools like Adobe Omniture and Discover to analyze and optimize online processes thereby driving incremental sign-ups for a leading software services provider• Analyze Customer Life Cycle and address customer needs across the same based on their web interactions (including Post sign-up Service)• Consumer Behavior Analysis using web analytic to understand Conversion Improvement, Customer Journey & behavior, Relevancy of Traffic to drive Incremental Revenue, Savings and Customer satisfaction• Driving optimization initiatives like Design of experiments, A/B testing, devising logic for Big Data Platform multi-intent models, plugging page abandonment and Sales funnel optimization at each level• Work closely with clients to understand business problems, resolve implementation/reporting issues and gather requirements (ad hoc requirements)• Prepare weekly and monthly graphs, reports, slides and drive Weekly and Monthly Business Reviews with the client• Build deep relationships with client organization members to help deliver projects.Project Management: • Analyze requirement, Develop a road map for Optimization initiatives, Liaise internally with Data Science, Technology, Operations, Design teams to meet the committed Scope and SLAsBusiness Reporting• Weekly, Monthly, Quarterly Business reporting for Client to bring more Insight, Clarity and Business ProspectiveClient Management.• Engage with client in detailed discussions to gather Data, Scope & Timelines for product Optimizations

Bengaluru Area, India

[24]7 iLabs develops and deploys intuitive customer engagement products driving incremental conversions and revenue on web, mobile, social and phone channels. The client service management team (data science group) engages clients, drives product optimizations using analytics and is responsible for business growth.Analytics.• Use web analytic tools like Adobe Omniture and Discover to analyze and optimize online processes thereby driving incremental sign-ups for a leading software services provider• Analyze Customer Life Cycle and address customer needs across the same based on their web interactions (including Post sign-up Service)• Consumer Behavior Analysis using web analytic to understand Conversion Improvement, Customer Journey & behavior, Relevancy of Traffic to drive Incremental Revenue, Savings and Customer satisfaction• Driving optimization initiatives like Design of experiments, A/B testing, devising logic for Big Data Platform multi-intent models, plugging page abandonment and Sales funnel optimization at each level• Work closely with clients to understand business problems, resolve implementation/reporting issues and gather requirements (ad hoc requirements)• Prepare weekly and monthly graphs, reports, slides and drive Weekly and Monthly Business Reviews with the client• Build deep relationships with client organization members to help deliver projects.Project Management: • Analyze requirement, Develop a road map for Optimization initiatives, Liaise internally with Data Science, Technology, Operations, Design teams to meet the committed Scope and SLAsBusiness Reporting• Weekly, Monthly, Quarterly Business reporting for Client to bring more Insight, Clarity and Business ProspectiveClient Management.• Engage with client in detailed discussions to gather Data, Scope & Timelines for product Optimizations

Bangalore

Key Responsibilities.• Ensure audits like contractual, compliance (BGC, access management) are conducted. Also assessments with various departments • Meeting & exceeding defined KPIs• Driving project based on KPI requirements.• Breaking down concrete issues into parts and synthesizes succinctly. • Collecting and analyzing information from a variety of appropriate sources. • Identifying the links between situations and information • Arriving at connections, patterns or trends in the information available. • Identifying the implications and possible consequences of trends or events.• Arriving at logical conclusions, providing options and recommendations. • Analyzing complex situations, breaking each into its constituent parts. • Recognizing and assesses several likely causal factors or ways of interpreting the information available.

Project, Stakeholders, Compliance and Relationship ManagementPerformance and Process delivery ManagementTraining and CoachingTransaction MonitoringRecruitmentManaging and Leading data driven process improvementsProgram trainingsPeople and Operations ManagementCustomer service, Quality & Development

Bachelor Of Science (Bsc), Computer Science

12Th, Computer Science

10Th, Higher Education/Higher Education Administration