Sameer holds the position of Lead Solution Consultant at [24]7.ai, a customer engagement company leveraging machine learning and big data to enhance client-customer interactions.In his role, Sameer performs the following key responsibilities:Analyzing and capturing customer problems, requirements, and business opportunities to drive the development of minimal, commercially viable new products.Taking charge of new product initiatives throughout their lifecycle, from conceptualization to successful delivery.Overseeing smooth transitions for new clients.Providing pre-sales support, assisting in the sales process by showcasing the value and capabilities of the company's offerings.Engaging in product planning and preparing essential documents such as Market Requirements Documents (MRDs) and Product Requirements Documents (PRDs).Demonstrating expertise in customer experience management, particularly in areas like chatbots, virtual agents, e-commerce, and user experience management.Ensuring efficient service delivery across various domains, including cloud (IaaS, SaaS, desktop virtualization), network, desktop, midrange, mainframe, voice, storage, backup, security, and database administration.Managing service level agreements to meet client expectations and maintain high-quality service delivery.Taking responsibility for client service management, establishing and nurturing strong relationships with clients.Successfully delivering executive-level projects, overseeing their completion within specified parameters.Effectively managing costs and resources associated with projects.Handling the creation and negotiation of statements of work (SOWs), proposals, and consulting agreements.Leading service improvement projects to enhance operational efficiency and customer satisfaction.Managing cross-functional teams to foster collaboration and achieve project objectives.Engaging in account management activities, ensuring client satisfaction and identifying opportunities for account growth.Participating in contract negotiations and renewals, ensuring favorable terms for the company and its clients.Sameer's role encompasses a broad range of responsibilities spanning product development, customer experience management, service delivery, project management, and client relationship management.
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Practice LeadContactpoint 360Bengaluru, Ka, In
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Senior Principal Analyst[24]7.Ai Mar 2021 - PresentBengaluru, Karnataka, India -
Lead Solutions Consultant[24]7.Ai Nov 2019 - Mar 2021Bengaluru Area, India
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Senior Business Analyst[24]7 Apr 2017 - Nov 2019Bengaluru Area, India[24]7 iLabs develops and deploys intuitive customer engagement products driving incremental conversions and revenue on web, mobile, social and phone channels. The client service management team (data science group) engages clients, drives product optimizations using analytics and is responsible for business growth.Analytics.• Use web analytic tools like Adobe Omniture and Discover to analyze and optimize online processes thereby driving incremental sign-ups for a leading software services provider• Analyze Customer Life Cycle and address customer needs across the same based on their web interactions (including Post sign-up Service)• Consumer Behavior Analysis using web analytic to understand Conversion Improvement, Customer Journey & behavior, Relevancy of Traffic to drive Incremental Revenue, Savings and Customer satisfaction• Driving optimization initiatives like Design of experiments, A/B testing, devising logic for Big Data Platform multi-intent models, plugging page abandonment and Sales funnel optimization at each level• Work closely with clients to understand business problems, resolve implementation/reporting issues and gather requirements (ad hoc requirements)• Prepare weekly and monthly graphs, reports, slides and drive Weekly and Monthly Business Reviews with the client• Build deep relationships with client organization members to help deliver projects.Project Management: • Analyze requirement, Develop a road map for Optimization initiatives, Liaise internally with Data Science, Technology, Operations, Design teams to meet the committed Scope and SLAsBusiness Reporting• Weekly, Monthly, Quarterly Business reporting for Client to bring more Insight, Clarity and Business ProspectiveClient Management.• Engage with client in detailed discussions to gather Data, Scope & Timelines for product Optimizations
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Business Analyst[24]7 Ilabs May 2015 - May 2017Bengaluru Area, India[24]7 iLabs develops and deploys intuitive customer engagement products driving incremental conversions and revenue on web, mobile, social and phone channels. The client service management team (data science group) engages clients, drives product optimizations using analytics and is responsible for business growth.Analytics.• Use web analytic tools like Adobe Omniture and Discover to analyze and optimize online processes thereby driving incremental sign-ups for a leading software services provider• Analyze Customer Life Cycle and address customer needs across the same based on their web interactions (including Post sign-up Service)• Consumer Behavior Analysis using web analytic to understand Conversion Improvement, Customer Journey & behavior, Relevancy of Traffic to drive Incremental Revenue, Savings and Customer satisfaction• Driving optimization initiatives like Design of experiments, A/B testing, devising logic for Big Data Platform multi-intent models, plugging page abandonment and Sales funnel optimization at each level• Work closely with clients to understand business problems, resolve implementation/reporting issues and gather requirements (ad hoc requirements)• Prepare weekly and monthly graphs, reports, slides and drive Weekly and Monthly Business Reviews with the client• Build deep relationships with client organization members to help deliver projects.Project Management: • Analyze requirement, Develop a road map for Optimization initiatives, Liaise internally with Data Science, Technology, Operations, Design teams to meet the committed Scope and SLAsBusiness Reporting• Weekly, Monthly, Quarterly Business reporting for Client to bring more Insight, Clarity and Business ProspectiveClient Management.• Engage with client in detailed discussions to gather Data, Scope & Timelines for product Optimizations
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Qa Team Lead24/7, Inc Jul 2013 - May 2015BangaloreKey Responsibilities.• Ensure audits like contractual, compliance (BGC, access management) are conducted. Also assessments with various departments • Meeting & exceeding defined KPIs• Driving project based on KPI requirements.• Breaking down concrete issues into parts and synthesizes succinctly. • Collecting and analyzing information from a variety of appropriate sources. • Identifying the links between situations and information • Arriving at connections, patterns or trends in the information available. • Identifying the implications and possible consequences of trends or events.• Arriving at logical conclusions, providing options and recommendations. • Analyzing complex situations, breaking each into its constituent parts. • Recognizing and assesses several likely causal factors or ways of interpreting the information available.
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Senior Quality Analyst[24]7 Inc. 2010 - 2013Project, Stakeholders, Compliance and Relationship ManagementPerformance and Process delivery ManagementTraining and CoachingTransaction MonitoringRecruitmentManaging and Leading data driven process improvementsProgram trainingsPeople and Operations ManagementCustomer service, Quality & Development
Sameer . Education Details
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Alpha Institute Of Management And Technology ScienceComputer Science -
R B A N Ms Puc CollegeComputer Science
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R B A N Ms High School MainHigher Education/Higher Education Administration
Frequently Asked Questions about Sameer .
What company does Sameer . work for?
Sameer . works for Contactpoint 360
What is Sameer .'s role at the current company?
Sameer .'s current role is Practice Lead.
What schools did Sameer . attend?
Sameer . attended Alpha Institute Of Management And Technology Science, R B A N Ms Puc College, R B A N Ms High School Main.
Who are Sameer .'s colleagues?
Sameer .'s colleagues are Rene Benavides, Maria Lombo, Erika Loaiza, Glenda Peña, Whilmer Diaz, Christian Mark Lopez, Rushauna Clarke.
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