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Sameer . Email & Phone Number

Practice Lead at ContactPoint 360
Location: Bengaluru, Karnataka, India 7 work roles 3 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
ContactPoint 360
Role
Practice Lead
Location
Bengaluru, Karnataka, India
Company size
1940 employees

Who is Sameer .? Overview

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Quick answer

Sameer . is listed as Practice Lead at ContactPoint 360, a company with 1940 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Sameer ..

Sameer . previously worked as Senior Principal Analyst at [24]7.Ai and Lead Solutions Consultant at [24]7.Ai. Sameer . holds Bachelor Of Science (Bsc), Computer Science from Alpha Institute Of Management And Technology Science.

Company email context

Email format at ContactPoint 360

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ContactPoint 360

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Profile bio

About Sameer .

Sameer holds the position of Lead Solution Consultant at [24]7.ai, a customer engagement company leveraging machine learning and big data to enhance client-customer interactions.In his role, Sameer performs the following key responsibilities:Analyzing and capturing customer problems, requirements, and business opportunities to drive the development of minimal, commercially viable new products.Taking charge of new product initiatives throughout their lifecycle, from conceptualization to successful delivery.Overseeing smooth transitions for new clients.Providing pre-sales support, assisting in the sales process by showcasing the value and capabilities of the company's offerings.Engaging in product planning and preparing essential documents such as Market Requirements Documents (MRDs) and Product Requirements Documents (PRDs).Demonstrating expertise in customer experience management, particularly in areas like chatbots, virtual agents, e-commerce, and user experience management.Ensuring efficient service delivery across various domains, including cloud (IaaS, SaaS, desktop virtualization), network, desktop, midrange, mainframe, voice, storage, backup, security, and database administration.Managing service level agreements to meet client expectations and maintain high-quality service delivery.Taking responsibility for client service management, establishing and nurturing strong relationships with clients.Successfully delivering executive-level projects, overseeing their completion within specified parameters.Effectively managing costs and resources associated with projects.Handling the creation and negotiation of statements of work (SOWs), proposals, and consulting agreements.Leading service improvement projects to enhance operational efficiency and customer satisfaction.Managing cross-functional teams to foster collaboration and achieve project objectives.Engaging in account management activities, ensuring client satisfaction and identifying opportunities for account growth.Participating in contract negotiations and renewals, ensuring favorable terms for the company and its clients.Sameer's role encompasses a broad range of responsibilities spanning product development, customer experience management, service delivery, project management, and client relationship management.

Current workplace

Sameer .'s current company

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ContactPoint 360
Contactpoint 360
Practice Lead
Bengaluru, KA, IN
Website
contactpoint360.com
Employees
1940
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Company profile
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7 roles · 16 years

Sameer . work experience

A career timeline built from the work history available for this profile.

Senior Principal Analyst

Current
[24]7.Ai

Bengaluru, Karnataka, India

Mar 2021 - Present

Lead Solutions Consultant

[24]7.Ai

Bengaluru Area, India

Nov 2019 - Mar 2021

Senior Business Analyst

[24]7

Bengaluru Area, India

  • [24]7 iLabs develops and deploys intuitive customer engagement products driving incremental conversions and revenue on web, mobile, social and phone channels. The client service management team (data science group).
  • Use web analytic tools like Adobe Omniture and Discover to analyze and optimize online processes thereby driving incremental sign-ups for a leading software services provider
  • Analyze Customer Life Cycle and address customer needs across the same based on their web interactions (including Post sign-up Service)
  • Consumer Behavior Analysis using web analytic to understand Conversion Improvement, Customer Journey & behavior, Relevancy of Traffic to drive Incremental Revenue, Savings and Customer satisfaction
  • Driving optimization initiatives like Design of experiments, A/B testing, devising logic for Big Data Platform multi-intent models, plugging page abandonment and Sales funnel optimization at each level
  • Work closely with clients to understand business problems, resolve implementation/reporting issues and gather requirements (ad hoc requirements)
Apr 2017 - Nov 2019

Business Analyst

[24]7 Ilabs

Bengaluru Area, India

  • [24]7 iLabs develops and deploys intuitive customer engagement products driving incremental conversions and revenue on web, mobile, social and phone channels. The client service management team (data science group).
  • Use web analytic tools like Adobe Omniture and Discover to analyze and optimize online processes thereby driving incremental sign-ups for a leading software services provider
  • Analyze Customer Life Cycle and address customer needs across the same based on their web interactions (including Post sign-up Service)
  • Consumer Behavior Analysis using web analytic to understand Conversion Improvement, Customer Journey & behavior, Relevancy of Traffic to drive Incremental Revenue, Savings and Customer satisfaction
  • Driving optimization initiatives like Design of experiments, A/B testing, devising logic for Big Data Platform multi-intent models, plugging page abandonment and Sales funnel optimization at each level
  • Work closely with clients to understand business problems, resolve implementation/reporting issues and gather requirements (ad hoc requirements)
May 2015 - May 2017

Qa Team Lead

24/7, Inc

Bangalore

  • Key Responsibilities.
  • Ensure audits like contractual, compliance (BGC, access management) are conducted. Also assessments with various departments
  • Meeting & exceeding defined KPIs
  • Driving project based on KPI requirements.
  • Breaking down concrete issues into parts and synthesizes succinctly.
  • Collecting and analyzing information from a variety of appropriate sources.
Jul 2013 - May 2015

Senior Quality Analyst

[24]7 Inc.

Project, Stakeholders, Compliance and Relationship ManagementPerformance and Process delivery ManagementTraining and CoachingTransaction MonitoringRecruitmentManaging and Leading data driven process improvementsProgram trainingsPeople and Operations ManagementCustomer service, Quality & Development

2010 - 2013 ~3 yrs
Team & coworkers

Colleagues at ContactPoint 360

Other employees you can reach at contactpoint360.com. View company contacts for 1940 employees →

VS Victor Santiago Victor Santiago Colleague at Contactpoint 360 Pharr, Texas, United States, United States View → MA Miguel Angel Mendoza Miguel Angel Mendoza Colleague at Contactpoint 360 Bogota, D.C., Capital District, Colombia, Colombia View → JL Jose Luis Hernandez Nieto Jose Luis Hernandez Nieto Colleague at Contactpoint 360 Villa De García, Nuevo León, Mexico, Mexico View → KL Karen Lorena Sánchez Rodríguez Karen Lorena Sánchez Rodríguez Colleague at Contactpoint 360 Bogota, D.C., Capital District, Colombia, Colombia View → MC Mordejay Cuartas Mordejay Cuartas Colleague at Contactpoint 360 Bogota, D.C., Capital District, Colombia, Colombia View → JH Janice Hines Janice Hines Colleague at Contactpoint 360 Kingston, Kingston, Jamaica, Jamaica View → KS Kirandeep Singh Rai Kirandeep Singh Rai Colleague at Contactpoint 360 Greater Toronto Area, Canada, Canada View → DC Daniela Casique Daniela Casique Colleague at Contactpoint 360 Bogota, D.C., Capital District, Colombia, Colombia View → MP Maria Paula Cuervo Ariza Maria Paula Cuervo Ariza Colleague at Contactpoint 360 Bogotá, Capital District, Colombia, Colombia View → JC Juan Carlos Paez Granados Juan Carlos Paez Granados Colleague at Contactpoint 360 Bogota, D.C., Capital District, Colombia, Colombia View →
3 education records

Sameer . education

Bachelor Of Science (Bsc), Computer Science

Alpha Institute Of Management And Technology Science

12Th, Computer Science

R B A N Ms Puc College

10Th, Higher Education/Higher Education Administration

R B A N Ms High School Main
FAQ

Frequently asked questions about Sameer .

Quick answers generated from the profile data available on this page.

What company does Sameer . work for?

Sameer . works for ContactPoint 360.

What is Sameer .'s role at ContactPoint 360?

Sameer . is listed as Practice Lead at ContactPoint 360.

Where is Sameer . based?

Sameer . is based in Bengaluru, Karnataka, India while working with ContactPoint 360.

What companies has Sameer . worked for?

Sameer . has worked for Contactpoint 360, [24]7.Ai, [24]7, [24]7 Ilabs, and 24/7, Inc.

Who are Sameer .'s colleagues at ContactPoint 360?

Sameer .'s colleagues at ContactPoint 360 include Victor Santiago, Miguel Angel Mendoza, Jose Luis Hernandez Nieto, Karen Lorena Sánchez Rodríguez, and Mordejay Cuartas.

How can I contact Sameer .?

You can use AeroLeads to view verified contact signals for Sameer . at ContactPoint 360, including work email, phone, and LinkedIn data when available.

What schools did Sameer . attend?

Sameer . holds Bachelor Of Science (Bsc), Computer Science from Alpha Institute Of Management And Technology Science.

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