Sameer Agrawal Email & Phone Number

Kista, Stockholm, Se

o Technically Leading and managing onshore & offshore team of 15+ engineers. Mentoring and coaching them to help troubleshooting and resolving technical issues & blockers. o Customer interface for all the production issues, new requirements and improvements.o Coordinating with customer’s engineering team, product managers and development team for end to end design improvements, delivery and maintenance support planning, identifying and highlighting red flags/potential risks for production stability.o Working closely with project managers to review & identify gaps in customer requirements, design, functional, non-functional test plan and deciding production deployment strategy.o Incident & Problem Management: Handling major incidents and performed post incident reviews.o Change management: conducted a regular review, approval of change requests. Managed Environments, release cycles, testing cycles, coordinated infrastructure and project changes.o Establishing and rolling out better operations practices for team in order to improve productivity, quality & SLAs, including deployment prioritization, regular bug triaging and change reviews.o Improving process for onboarding new Platform services, ensuring adequate reviews and handover including documentation, detailed Runbooks, sufficient monitoring and appropriate escalation channels have been defined and agreed.

Kista, Stockholm, Se

Working as Solution Architect in Mediation/BSS & Charging domain where roles and responsibilities included: Leading Mediation Dev team for service delivery, technical guidance and mentoring. Responsible for Requirement Analysis/Design & Development of Mediation services for various telecom carriers.Also involved in planning and proposing latest mediation solutions and product upgrades/hardware expansion for existing Ericsson customers.Closely working with Product Design Unit and proposing product enhancements/features based on customer requirements.Languages: C, Java, Shell Scripting, PerlTools: Ericsson Multi Mediation (EMM/OCC), Ericsson Charging System (ECS), Ericsson Online Charging simulators, Seagull

Development Manager Engineering org, responsible for Sustained Engineering Activities for Alcatel-Lucent/Aricent IN product lines, involving development and releasing various sales enabling enhancements to these products.Responsible for working with various stakeholders (Support, PM, Sales, Engineering) to ensure customer reported issues are resolved timely and satisfactorily.People Manager of a team of 8-12 developers. Technical Project Manager for 20+ maintenance Projects/customers using Alcatel-Lucent/Aricent IN Product. Project Manager for new customer deployments/upgrades and various deliverable such as Feature Packs, hot fixes that delivered bug fixes and feature enhancements.

• Experience of 9 years with focus on software design, development, testing and implementation of telecom software products.• Proficient in C/C++ Programming, Data Structures, Multithreading, Socket Programming, Shell/PERL scripting in Linux environment.• Thorough understanding of various Telecom protocols, DIAMETER (3GPP, online charging), BSS, INAP (IN-CS1), CAMEL, SS7 (TCAP, SCCP), IVRS.• Product development experience with team size of 10• Exposure to Requirement analysis and pre-sales in BSS and IN Domain.

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