Sameer Ahmad Email & Phone Number

Culver City, Ca, Us

Culver City, Ca, Us

Karachi Division, Sindh, Pakistan

• Revitalized the entire IT infrastructure by implementing cutting-edge hardware and services following comprehensive research.• Supervise structured cabling of 100+ data and voice nodes, and 64 CCTV IP cameras.• Deployed Primary and Additional Domain Controller / Active Directory with centralized User Permissions, Group Policies, Print Management, Security Policies and Remote Installations.• VLAN Implementation on 6 Cisco manageable switches.• Eliminate the cost of 1.5m premium storage by deploying Linux based TrueNAS storage solution.• Secured endpoints by Kaspersky Endpoint Security Server (Security Center & Endpoint Security). • Formulated PF-Sense firewall with branch office VPN, ISP Failover & Inter-VLAN Routing.• Lessen 40% Internet bandwidth usage through Sophos firewall integration with Active Directory.• Recovered 80% of critical data post-ransomware attack using Uranium backup.• Formulate Asterisks VoIP system with 100 extensions, 8 PSTN trunks and 2 FXO gateways.• Induct Google Workplace for creating 200+ email addresses for employees.• Provision WFH facility for 90+ employees with IP soft phones via client access OpenVPN.• Program network monitoring application to reduce problem rectification time by 80%.• Fostered strong vendor relationships, facilitating the procurement of quality products and services.• Implement Customer Service and IT Service Desk Application reduce complaint resolution time by 30%.

• Played a pivotal role in company formation, securing ISO Certification during the company's establishment, crafting forms in alignment with ISO requirements. Assisted auditors during I.T. audits.• Collaborated closely with vendor to implement the Asset Connect Application, a pivotal system for performing company-wide asset management tasks.• Conducted regular database and application server backups as part of routine maintenance.• Configured Lakson Investments' Disaster Recovery (DR) Site at Lahore Office.• Orchestrated the synchronization of the DR Site with the Head Office and conducted scheduled testing.• Provided technical support for Lakson Investments users, addressing issues in computer hardware, Asset Connect Application, Microsoft Windows, MS-Office, Outlook• Oversaw the IT asset management of desktops, laptops, servers, user IDs/email IDs, and extensions acquired by the company.• Handled purchasing queries through evaluated vendors and processed vendor invoices/bills.• Managed insurance and insurance claims for office equipment, including warranty claims and scheduled maintenance.• Monitored warranty expiration dates to facilitate SLA processing for out-of-warranty equipment.

Karachi Division, Sindh, Pakistan

• Accountable for delivering online and onsite technical support to Lakson Group of Companies' users at the head office.• Offered technical assistance for concerns related to Microsoft Windows, Microsoft Outlook, Microsoft Exchange, IMAP, POP3, SMTP, and connectivity issues.• Collaborated with the Network Operations Department to manage the creation, deletion, and modification of User IDs on the Active Directory and Exchange Server.

Karachi Division, Sindh, Pakistan

• Headed a 5-member Integration department.• Managed the daily integration / assembly of laptops, desktops, and servers.• Offered technical guidance to subordinates during systems assembly.• Conducted thorough checks and verification of assembled computers, ensuring compliance with documentation and client requirements.• Provided training to new employees.

Graduation (Commerce), Business/Commerce, General

Graduation, Commerce

Diploma in Information Technology (Hardware & Network Implementation/Troubleshooting) Certification of Graphics and Designing (Adobe.