Measure and monitor workflows, track team performance, and provide important shift information to front office Engineers to ensure operational excellence across shifts. Incident Notification to Higher managements following the Hierarchy and Customer management. Maintain regular interaction with other teams including Transmission NOC, Data NOC, Video NOC, and Switching. Liaise with the NOC, Enterprise NOC, Power NOC and Field maintenance team for faster resolution. Update… Show more Measure and monitor workflows, track team performance, and provide important shift information to front office Engineers to ensure operational excellence across shifts. Incident Notification to Higher managements following the Hierarchy and Customer management. Maintain regular interaction with other teams including Transmission NOC, Data NOC, Video NOC, and Switching. Liaise with the NOC, Enterprise NOC, Power NOC and Field maintenance team for faster resolution. Update progress to stakeholders based on escalation matrix using detailed reports and presentations to enable effective decision making. Work with other departments to find solutions to address common issues or support needs in areas of key performance. Special reports on Ramadan and Hajj Guarantee Projects/Areas to all stakeholders. Implement the right processes and practices across the team to make a good and safe work environment. Manage incidents and network performance within SLA's, OLA's and KPI's. Focus on resolution and reporting of network incidents based on various SLA parameters including managing disaster recovery. Show less

• Monitoring of more than 10000 sites all around kingdom of Saudi Arabia • Opening Tickets and checking various Tickets for different issues.• Troubleshooting of different network and equipment issues.• Giving support to field team for MDT and other software up gradations.• Uses different soft wares like RTTS, NMS U2000,CIC ticket creator and also T2000.• Checking user interfaces and system interfaces like V5 and H248.• Knows all parameters of MSAN and… Show more • Monitoring of more than 10000 sites all around kingdom of Saudi Arabia • Opening Tickets and checking various Tickets for different issues.• Troubleshooting of different network and equipment issues.• Giving support to field team for MDT and other software up gradations.• Uses different soft wares like RTTS, NMS U2000,CIC ticket creator and also T2000.• Checking user interfaces and system interfaces like V5 and H248.• Knows all parameters of MSAN and DSLAM.• Knows about the issues of DSL like slow browsing, No browsing, No dial tone etc.• Knows about all aspects of DSL.• Knows about many Huawei equipments like VDSL, FTTH, FTTM etc.• Knows about software up gradations. Show less

• Responsible for managing day-to-day operations of my project.• Leading my teams for various testing activities.• Have good experience and ability to co-ordinate a number of teams• Currently handing eight installation team and six testing teams.• Demonstrates strong ability to work as a proactive team-player in various team office environments with enthusiasm and cooperation.• Interacting with the customer and plans the work accordingly and carries out successfully

• Perform Commissioning, Configuration &Integration of Transmission Equipments.• Perform Commissioning, Configuration &Integration of ISAM equipment of alcatel..• Knowledge in Troubleshooting of all ALCATEL ISAM equipments.• Knowledge of power systems.• Knowledge of configuring IP,gateway,ports and vlan Id.• Performs all Tests for the PAT.• Installing & Commissioning MSAN indoor and outdoor equipments.• Punching of E1 and alarm cables.• Quality Check and Clearing… Show more • Perform Commissioning, Configuration &Integration of Transmission Equipments.• Perform Commissioning, Configuration &Integration of ISAM equipment of alcatel..• Knowledge in Troubleshooting of all ALCATEL ISAM equipments.• Knowledge of power systems.• Knowledge of configuring IP,gateway,ports and vlan Id.• Performs all Tests for the PAT.• Installing & Commissioning MSAN indoor and outdoor equipments.• Punching of E1 and alarm cables.• Quality Check and Clearing of Oils before Pat.• Preparing the PAT document. Show less