About Sameer:A skilled communicator, high-energy, confident professional with an infectious enthusiasm for technology.Highly organized and efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity, enthusiasm and humor.Skills include computer networking, analytical thinking and creative problem solving. Able to apply customer service concepts to IT to improve user experience for clients, employees and administration.Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic.Proven ability to manage multiple projects while meeting challenging deadlines.ServiceNow Technical Skills which he carries:• Technical expertise on ServiceNow ITSM Modules - Service Catalog, Workflow, Flow Designer, Incident/Problem/Change Management, Project Management(ITBM), HR, CSM and Knowledge• Expertise on configuring and troubleshooting Business Rules, Script Includes, UI Policies, UI Action and Client Scripts, etc.• Created various Flows/Workflows for Service Requests• Experience working with Email notifications, Inbound actions, Reports, Dashboards, and Home pages.• Experience on creation of Catalog items, Record Producers and User Guide