Sameer Ali Khan Email & Phone Number

Jeddah Saudi Arabia

Responsibility: Manage and Maintain Existing Relationships with some of NATCOM biggest and most important Customers. Managing a portfolio of accounts to achieve and develop positive relationships with clients. HPE & VMware Portal Management. Sales, Purchase and inventory Management through our ERP System-ORION. Preparing weekly and monthly reports. Resolve conflicts and provide solutions to customers in a timely manner. Visiting potential clients to evaluate needs or promote products and services. Worked closely with the manager to develop and implement future sales. Maintained effective business relationship with the various internal departments to ensure smooth & slick process.

India

Responsible for organizing the center, effectively managed office operations, Managing clients, visitors and running the office smoothly.− Performed various Administrative /Secretarial duties.− Documented, photocopying, faxing, mailing and organizing filing system.− Handled calls and promptly forwards them to concerned departments.− Maintained data base of record management system for all incoming and outgoing correspondence.− Organized and scheduling of meetings, conferences, appointments, events and arrange travel and lodging arrangements.− Interacted with staff, executives, clients, vendors, visitors and contractors on a daily basis.− Maintained and distributed all communication data including faxes, letters and emails.− Worked closely with the manager to develop and implement administrative policies and procedures.− Contacted sub-contractors and vendors to purchase office equipment and supplies.− Maintained effective business relationship with the various internal departments to ensure smooth & slick process.− Provided Hospitality service arrangements as requested by staff.− Assembling & dissembling systems, installing Operating System, installing application Software’s− Installing Anti-Virus Software’s, like Kaspersky, AVG, etc.− Maintaining Backups & ensuring minimum downtime.− Configuring & Troubleshooting desktops and Printers− Configuring & Troubleshooting Microsoft Outlook & Outlook Express

United Kingdom

Responsible for end-to-end recruitment activities of frontline to first-level management vacancies in the company.− Handled recruitment of various roles and ensured on boarding of the candidates within the stipulated timeframe.− Worked closely with the hiring managers to develop and implement staffing plans, conduct interviews and assist them in the selection process.− Searched CVs on internal and external databases, posted job requirements on portals, screened responses, and tracked listings status and results.− Ensured short listing of only those candidates that meet the job criteria and are best fit for the role.− Contacted candidates and followed up to schedule meetings right from the first round through till the end.− Documented all conversations with candidates and maintained database of the CVs received for future hiring needs.− Educated candidates on the hiring process and provided feedback on their application as and when available.− Handled remuneration package and joining date negotiation with the candidates and ensured that the candidates are satisfied with the offer.− Followed up with the interviewers to collect feedback on the candidates.− Coordinated with various internal departments to ensure smooth & slick on boarding of the candidates.− Maintained effective business relationship with the recruitment agencies, job portal and newspaper staff.

London, United Kingdom

- Received calls from customers and answered their queries, solved their problems and provided resolution.- Responded promptly to customer inquiries and resolving their Complaints.- Made follow up calls to customers to update them about the status of their enquiry.- Obtained and evaluated all relevant information to handle product and service inquiries.- Provided pricing and delivery information and performed customer verifications.- Delivered process training to new team members and evaluated first few calls to ensure their readiness for going live.- Maintained call quality and made it as persuasive as possible.- Documented complaints that needed follow ups and transferred them to concerned departments.

London, United Kingdom

Responsible for assisting senior HR staff with various recruitment initiatives and special projects involving talent sourcing, interview scheduling, searching database and reference checking.-Worked with hiring managers to assess their staffing needs.-Listed vacancies on internal and external websites, and tracked status and responses.-Compiled applications and maintained a database of the CVs received.-Searched internal and external database to source qualified candidates.-Coordinated interview schedules.-Conducted new hires reference and background checks.-Managed candidate pipeline and assisted in creating offer letters.-Provided administrative assistance as assigned.

Master Of Business Administration (M.B.A.), Human Resources Management

P G Diploma In Computer Science, Computer And Information Sciences And Support Services

Bachelor Of Science (B.Sc.), Computer Science

National Vocational Qualification - Level 2, Customer Service