Sameer Ansari Email & Phone Number

New Delhi, Delhi, India

 Lead a team of Counselors to provide ongoing individual counseling/consultation to students. Achieving growth and hitting sales targets by successfully managing the sales team. Managing the day-to-day activities of the team. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Monitor the quality of service and response time through various channels (IVR, Online Sales & Chat), and orient/reorient subordinates on honing/enhancing process and product knowledge and skills Provide regular reports to the management regarding enquiries, conversions and admissions. Conducting quarterly performance reviews

New Delhi Area, India

☛Lead a team of Counselors to provide ongoing individual counseling/consultation to students.☛Managing the day-to-day activities of the team.☛Conducting training of team members to maximize their potential.☛Empowering team members with skills to improve their confidence, product knowledge, and communication skills.☛Monitor the quality of service and response time through various channels (IVR, Online Sales & Chat), and orient/reorient subordinates on honing/enhancing process and product knowledge and skills☛Provide regular reports to the management regarding enquiries, conversions and admissions.☛Conducting quarterly performance reviews.

New Delhi, Delhi, India

New Delhi Area, India

Researched for innovative trends and patterns related to wall art décor items to provide buyers with wide ranging choices and ensure higher sell-through rate☛Leveraged internet marketing and other avenues such as universities and schools to promote products and drive sales☛Supervised the manufacturing and design aspects of products on offer for marketability and quality☛Conducted regular training sessions for subordinates on various aspects of design and marketing☛Created standardized and on-demand reports with presentation and analysis of sales and business performance☛Screened and short-listed new candidates in person and via phone while providing support to the management in the selection process

New Delhi Area, India

☛Worked closely with clients to develop a deeper understanding of the project requirements and objectives ☛Designed research methods such as interviews & questionnaires for gathering data for qualitative and quantitative research within budgets and timescales☛Reviewed and delegated tasks to the team to ascertain completion within the given deadlines☛Prepared multiple reports based on analysis, translation and presentation of results and client recommendations☛Provided strategic advice to clients for determining the best solution in line with their goals and objectives

Abu Dhabi, United Arab Emirates

☛Provided excellent service to customers through inbound calls during busy hours and offered solutions appropriate to their financial needs☛Created strategies to maximize sales leads, analyzed and qualified leads as per customers’ financial and conversion potential☛Supervised and ensured error-free entry through accurate capturing, updating of high quality leads in the database☛Responded to and resolved varied queries of customers by providing best possible solutions, and cascaded issues to seniors and departments concerned for appropriate action as per the service levels☛Enhanced process and product knowledge through regular updates, and liaised with technical departments to provide feedback whenever necessary☛Planned and ensured timely completion of allocated tasks, maintained daily call logs, and shared weekly/monthly reports outlining performance metrics with the team

New Delhi Area, India

☛Rendered excellent customer service while dealing with support calls and offering first-call resolutions☛Generated web sales by providing complete and accurate information about products and services and advising customers about the benefits of such services☛Informed customers details of events and exhibitions, and provided more purchasing options/incentives through discounts on large orders☛Demonstrated strong product knowledge while answering sales calls of customers regarding aviation headsets and other products