Sameer Arora Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Drake Business Logistics are a full-service provider of document management and business process outsourcing services to the APAC region. A partnership between two renowned brands, DBL combines the extensive service portfolio of Swiss Post Solutions with the time-tested reputation and global presence of Drake International.- Sales and business growth across Swiss Post Solutions and Drake Australia.- Development of high performing internal culture, commitment towards customer acquisition and delivery of customer service.- Development and management of Client Relationship Management protocols, ensuring all staff are able to effectively support their clients. - Contract management and negotiations. - Ongoing market research to ensure optimal positioning, awareness of opportunities and risk mitigation strategies. - Support business process improvement and change management.

Australia

Sydney, Australia

Infosys BPM, the business process management subsidiary of Infosys, was set up in April 2002. Infosys BPM provides integrated outsourcing and transformation services- Persuaded clients to provide industry-wide references in order to support revenue growth outside the account and increase ROI on events.- Navigated the account to identify varied deals in the account in order to increase Infosys' revenue, BU mix and improve market share.- Formed pursuit team across Bus/external partners and worked towards appropriate pricing, positioning with the client for the overall deal.- Set up and facilitated proposal-coaching sessions between client and pursuit team's technical/domain experts. Drove client consensus, articulated business values and drove pricing in order to articulate business value and win the deal at the right premium.- Developed the Account Plan in conjunction with the other stakeholders (Service line/BU mix), revenues and profitability including a relationship map, and market share analysis. Communicated and executed as per the A/c plan; and conducted periodic review of the plan with higher Management in Infosys in order to grow the Account.- Worked on new opportunities within the account. Was accountable for SOW/contract continuity and worked towards minimising revenue leaking. Achieved higher customer satisfaction scores.

Sydney, Australia

Aptara is a US-based media company specialising in digital content development, with services including content production, digital publishing, data conversion, editorial services, eLearning and technology development, legal content solutions and business process outsourcing.- Led Sales and business Development operations in Australia.- Developed and executed Strategy and Marketing plan and worked alongside the marketing team to develop plans for accounts.- Facilitated training sessions and developed training programs. - Grew Australian business to $10m, leading the business to being self-sustainable.- Added and retained “Tier 1” clients in Australia through effective account management, by moving up the value chain and adding to the portfolio of services.- Managed enhancements and management of brand equity.

Sydney, Australia

Business NSW is an independent, not-for-profit membership organisation that identifies the key issues impacting business and finds practical policy solutions to ensure businesses across NSW prosper and grow. - Identified, acquired and managed clients for International Growth Specalists team.- Managed the research team, as well as relations with external, related organisations such as Austrade, Indian Consulate etc. - Supported 4 major Australian organisations in successfully establishing their business operation off-shore. Strategies included acquisitions, joint venture, setting up of subsidiary and appointment of distributor.- Managed partnership between AIBC and ABL achieving national recognition for exceptional delivery of business initiatives, designed and implemented strategy white paper called “AIBC – The Way Forward”, developed a stakeholder engagement model to enhance buy-in and support for the council’s activities and turned AIBC profitable through event management and driving expansion initiatives for membership/sponsorship.

New Delhi, India

New Delhi, India

Chennai, India

Masters Of Business Administration (Mba), International Marketing & Management

Diploma In Sales And Marketing, General Sales, Merchandising And Related Marketing Operations

Bachelors Of Commerce (Hons), Commerce

Diploma In Computer Basics

Education record