Sameer Arora Email & Phone Number

Hyderabad, Telangana, India, Gurugram

• Spearheading the complete Learning & Development functions for Premium Support & Customer Support at PAN India level Managing the complete Training function for Amazon Web Services
• Functioning in close collaboration with Global Training Team for Content Development, Leadership Training, Assessment & Technical Training (Big Data, Linux, EC1, EC2, Database, Windows, etc.)
• Creating overall strategy and roadmap to deliver on a robust learning & development agenda that is aligned with business needs Providing strategic & thoughtful leadership to frame and execute L&D and Organizational.
• Developing a Competency Model which will link to both learning & development strategies for the employees Structuring the OLT Vs. ILT to get optimal benefits of utilization (This resulted in less numbers of man-hours)
• Understanding the trends, identifying potential opportunities& gaps leveraging external best practices & applying the same Evaluate, design & execute innovative & engaging approaches towards training with the team
• Providing monthly feedback & coaching to the Program Managers for their performance & delivery

Gurugram, Haryana, India

• Highlights: -
• Exhibited attentive regard of administrative detailing, developed operational & business policies and delivered recruitment & corporate training solutions for multinational clients
• Facilitated the achievement of bottom-line results by reducing operational costs, effectively distributing workload and implemented quality control procedures for the internal team
• Established long-term partnerships with key stakeholders to drive business by acquiring new business along with the clients' retention Monitored & guided the team in designing customized training programs & contents.
• Collected and collated program feedback; performed value added analysis for enhancing program effectiveness through pre and post training assessments; ensured follow-up sessions for better training retention
• Participated in business reviews involving learning objectives, alternative delivery success rates, assessment scores & training

Hyderabad, Telangana, India

• Highlights:
• Led a team of 16 Trainers/ Sr. Trainers & Voice coaches across PAN India; prepared development and behavioural training modules as and when required
• Won training solutions bid, and acted as POC for 360 degrees pitch
• Monitored and maintained the P&L and the MIS of all India operations, ROI for each of the clients Maintained KPAs of each team member and devised PIPs accordingly

Hyderabad, Telangana, India

• Led a team of 8 Trainers and ensured process performance improvement (top 2 SLAs) for the projects at Hyderabad Site Engaged in content development, successful delivery and pre to post-training effectiveness.
• Monitored the KPAs for the Hyderabad and Chennai site for 5 months and then was deputed to Gurugram for training functionalities Steered a team of 12 Sr. Trainers / Trainers and coached at the Gurugram site
• Maintained the BPMS and abide by matrix specified targets

Hyderabad, Telangana, India

• Highlights:
• Provided linguistics, soft skills & cultural training to new hires;
• conducted Voice Assessments (Interviews) Developed weekly and monthly performance reports of the trainees
• Prepared modules for the training and conducted need and gap analysis of the existing employees
• Monitored training sessions of the new trainers and educated them to perform in line with the HSBC standards

Hyderabad, Telangana, India

• Senior Trainer – Linguistics & Soft Skills
• Conducted through training need (TNI/TNA) and gap analysis of the existing employees
• Prepared training modules for the New -hire training assignment & post OJT phase of an employee's life cycle.
• Facilitated linguistics, soft skills, call flow, transactional etiquette & cultural training to new hires

Hyderabad, Telangana, India

• Effective linguistics & verbal capability development training for “New Hire Interns batch”
• Customer service nuances and call flow
• Comprehensive content and script Development to improve VOC/ C-sat
• Different types of customers and management strategies to assist effectively
• Mock calls, activity simulation to ensure new hires are ready to plug and play
• Training and content retention evaluation

• Developed yearly, quarterly & monthly learning & performance calendar based on TNA (Training Need Analysis)
• Formulated lesson plans & managed the facilitation of training interventions
• Drive implementation of training deliverables such as new hire training, transition piece and floor support classroom training programs
• Prepared a suite of low or no-cost learning & development options such as contests, product quiz and teasers etc
• Maintained continuous communication with stakeholders, HOD’s by apportioning best practices, enhancing access to development opportunities and fortifying quality in practice/approach / Communication
• Managed the gamification of training

Gurugram, Haryana, India

• Provide accounting information and assistance to corporate card members in order to manage accounts well.
• Adherence to customer Service principles and soft skills for an excellent experience
• To provide end to and solution to corporate clients and administrators regarding any dispute on a corporate account, reconciliation assistance, account enquiry.
• To assist and promote new business enquiries
• Provide solutions in service breakdown situations.

Diploma In Training And Development, Workforce Development And Training, 1St

Activities and Societies: National ASTD/ Workforce Development and Training Workforce Development and Training

Training Development At Indian Society For Training & Development, Training & Development, 1St

Activities and Societies: Training Development at Indian Society for Training & Development Training Development at Indian Society for.