As HEAD of Facility Management business my responsibilities included-Overseeing and managing various departments like - Operations, Accounts, Finance & Procurement.Setting up and implementation of systems, process, streamlining operational issues, conducting regular meetings with various departmental heads and also the team members. Addressing issues and resolving their grievances faced by them by liaising with the management.Project visits and meeting with existing clients on periodic basis. Understanding their queries and ensuring they are resolved within the time frame provided to them. Seek references from the existing clients.