Sameer Bagwan Email & Phone Number

With over 5 years of industrial experience, including 2+ years as a Technical Support Engineer at Bentley Systems in Pune, India, I have developed expertise in troubleshooting and resolving software issues. During my time at Bentley Systems, I successfully created over 35 wiki articles for Bentley products, demonstrating my ability to effectively communicate complex technical information. Additionally, I gained valuable experience supporting users worldwide and working with different time zones through remote support channels such as phone and email.Prior to my role as a Technical Support Engineer, I have 4 years of experience in Piping Design Engineering, specializing in detailing with AutoCAD Plant 3D. Alongside my technical abilities, I possess strong communication, collaboration, and team-building skills that enable effective work with cross-functional teams.

Listed skills include Microsoft Office, Microsoft Excel, Solidworks, Autocad, and 14 others.

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  Technical Support Engineer

  Bentley Systems

  Oct 2022 - Present - Pune, Maharashtra, India

  • Understand user issues and provide solutions/workarounds• Create and publish wiki articles for user support• Working with user across the world with different time zones.• Provided remote assistance to clients, ensuring timely resolution of software concerns.• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.• Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.• Documented faults and bugs for referral to development staff for use in updates.• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.• Collaborated with cross-functional teams to develop solutions for recurring technical problems.• Tailored support solutions to diverse client environments, ensuring compatibility and minimal disruption to business operations