Responsible for developing end to end Support processes for Salesforce, upstream & downstream reporting and report enhancement support.To Developed support break-fix process for back-end support teams for SFDC, SDIG and other connecting domains.To have the business reporting requirements aligned with the business data privacy guidelines.

• Responsible for customer solution center teams across the Middle East Region.. • Escalation Management to achieve operation excellence and ensure total customer satisfaction.• Developing strong inter-personal relationship with the teams to cohesively bond them together with the Company and integrate them with the vision and shared values.• Capability management within Global Center.• Ensure coordination between solution center, resource management and Onsite. • Handling… Show more • Responsible for customer solution center teams across the Middle East Region.. • Escalation Management to achieve operation excellence and ensure total customer satisfaction.• Developing strong inter-personal relationship with the teams to cohesively bond them together with the Company and integrate them with the vision and shared values.• Capability management within Global Center.• Ensure coordination between solution center, resource management and Onsite. • Handling customer escalations and driving them to closure in a timely manner, with the related reports.• Planning and driving operational metrics for continuous improvements. Show less

Technical Lead Responsibilities • Manage the storage team of 40 engineers and assist in implementing and maintaining an enterprise storage environment; delivering storage solutions.• Responsible for Team Technical Capabilities• Responsible for customer SLA management.• Hired, coached and mentored new hire as well as tenured engineersSupport Engineer Responsibilities• Storage support via phone and Live Meeting• Provided issue resolution to HP Channel Partners and… Show more Technical Lead Responsibilities • Manage the storage team of 40 engineers and assist in implementing and maintaining an enterprise storage environment; delivering storage solutions.• Responsible for Team Technical Capabilities• Responsible for customer SLA management.• Hired, coached and mentored new hire as well as tenured engineersSupport Engineer Responsibilities• Storage support via phone and Live Meeting• Provided issue resolution to HP Channel Partners and customers for implementation and support of Enterprise Servers & Storage products.• Supporting software problems with Command View EVA, Replication Solutions Manager• Troubleshooting Performance Issues with All HP Storage Products• Troubleshooting Issues with Business Copy and Continues Access Replication• Troubleshooting Boot from SAN Issues• Fiber Channel Configuration, LUN Management etc.• Assisting clients with Backup Solutions for Small and Medium Class Libraries – MSL5000, MSL6000, G3 libraries and Enterprise Class libraries – EML and ESL Libraries• Technical assistance involves Identifying and Troubleshooting SAN Hardware like Brocade SAN Switches and Cisco SAN switches.• Suggesting Best practices to customer Show less

Resolving technical issue related to Web hosting and administrating the web sites on Windows and Linux platforms.

• Monitored and maintained IBM Servers (x-series 200, 220 and NF 5100) and Acer Altos Servers on Windows and Linux platforms.• Installation and Maintenance of server hardware and OS of Banking sector customers like UCO Bank, State Bank of India, Dena Bank, Corporation Bank, etc.• Providing Operating level support such as Novell 4.2 & 5.0, ScoUnix 5.0.5 & 5.0.6, Unixware 7.1.1, RHEL3 & 4 and Windows platforms