Sameer Bhardwaj Email & Phone Number

• Providing top-notch, customer-focused, after-sales technical support to solve service and product problems through intake of incoming phone calls/ portal ticket submissions/ email and chat support.
• Created knowledge base, streamlined processes, and mentored staff for efficient technical support.
• Received exceptional reviews from customers and achieved outstanding mid-year and end-year performance reviews.
• Troubleshoot and isolate customer network issues on a carrier Ethernet certified network.
• Perform audit functions on client configurations, managed firewall configuration, network diagrams, technical service records and lead projects to correct any issues found.
• Record, track and document work in tickets, work orders, time tracking tools.

• Provide exceptional customer service to members on a daily basis with their banking transaction and banking needs.
• Utilize data to identify opportunities to enhance efficiencies, foster collaboration, and problem-solve issue.
• Worked cross-functionally with internal departments to align and validate data inputs

Electrical Enginnering Technician

Currently enrolled into course and is learning how to install residential and commercial installations

High School Diploma, Computer And Information Sciences And Support Services

Completed education into science background non-medical and have knowledge of all topics in science