Sameer Bhardwaj Email & Phone Number

Chandigarh, India

Chandigarh, India

India

TruckxQuality Auditor & Lead Billing DisputeCurrent PositionConduct quality audits to maintain high service standards and compliance with regulatory requirements, including assessing adherence to internal processes and industry standards.Develop and implement corrective actions based on audit findings to enhance operational efficiency and customer satisfaction.Collaborate with cross-functional teams to identify areas for process improvement and implement best practices.Provide training and guidance to team members on quality assurance protocols and procedures to uphold service excellence.Troubleshoot problems for customers related to Electronic Logging Devices (ELD) to ensure compliance with FMCSA and DOT regulations.Assist customers with any issues regarding ELD and provide effective resolutions.Lead the billing and dispute department, ensuring accurate billing and timely dispute resolution.Company Overview:Truckx is an industry-leading Electronic Logging Device (ELD) provider based in the USA. Operating under the guidelines of the Federal Motor Carrier Safety Administration (FMCSA) and the Department of Transportation (DOT), Truckx offers innovative solutions to ensure compliance with electronic logging regulations for trucks. With a focus on efficiency, safety, and regulatory compliance, Truckx aims to streamline operations and enhance the overall productivity of the transportation industry.

Mohali District, Punjab, India

Teleperformancea. Quality Analyst for Apple ProcessConduct thorough evaluations of customer interactions to ensure compliance with quality assurance standards and adherence to company policies.Analyze customer feedback and performance metrics to identify areas for improvement and develop targeted training programs.Collaborate with operations teams to implement quality improvement initiatives and drive overall customer satisfaction.Provide regular feedback and coaching to customer service representatives to enhance performance and service delivery.Company Overview:Teleperformance is a global leader in outsourced customer experience management, providing comprehensive solutions to optimize customer interactions and drive business growth. With a focus on innovation and technology, Teleperformance delivers exceptional customer service across various industries, earning recognition for its commitment to excellence.b. Fraud Prevention AnalystMonitor transactions and account activities to detect and prevent fraudulent behavior and unauthorized access.Investigate suspicious activities and conduct root cause analysis to identify potential fraud patterns and vulnerabilities.Develop and implement fraud prevention strategies and controls to mitigate risks and safeguard customer assets.Collaborate with cross-functional teams, including security and compliance, to enhance fraud detection and prevention measures.Company Overview:Teleperformance's Fraud Prevention team plays a critical role in safeguarding customer assets and maintaining trust in the company's services. Leveraging advanced analytics and industry expertise, the team is committed to protecting customers from financial losses and ensuring a secure and reliable customer experience.

Chandigarh, India

Working in the logistic movements of phones laptops around the globe . Have to resolve the requests raised by the team regarding any logistic or any payment issues for the customer .

Chandigarh, India

Finxera India Private Ltd.Associate AnalystConducted outbound calls to US leading banks and law firms to set up payments for Debt Settlement Companies (DSC) on behalf of clients.Collaborated with team members to ensure accurate and timely processing of payment transactions.Utilized communication and negotiation skills to establish and maintain relationships with clients and stakeholders.Maintained records of transactional data and provided regular reports to management.Company Overview:Finxera India Private Ltd. is a leading provider of financial technology solutions, specializing in payment processing and financial services. With a focus on innovation and compliance, Finxera offers secure and efficient payment solutions to clients in various industries, including banking, finance, and e-commerce. The company's commitment to quality and customer satisfaction has earned it a reputation for reliability and excellence in the fintech industry.

Bachelor Of Technology - Btech, Mechanical Engineering

Bachelor Of Technology - Btech, Mechanical Engineering