Sameer Bollapragada Email & Phone Number

Australia

Western Australia, Australia

Canberra, Australian Capital Territory, Australia

• Provided comprehensive IT support, including diagnosing and resolving hardware, software, and network issues.• Efficiently utilised ticketing systems like JIRA and ServiceNow to monitor and prioritise technical issues, ensuring timely resolutions and comprehensive documentation of solutions for further reference.• Proficient in using Microsoft 365 tools such as Outlook for efficient email correspondence, Word for document creation, and Teams for seamless virtual meetings and… Show more • Provided comprehensive IT support, including diagnosing and resolving hardware, software, and network issues.• Efficiently utilised ticketing systems like JIRA and ServiceNow to monitor and prioritise technical issues, ensuring timely resolutions and comprehensive documentation of solutions for further reference.• Proficient in using Microsoft 365 tools such as Outlook for efficient email correspondence, Word for document creation, and Teams for seamless virtual meetings and collaborative project management, improving operational workflows.• Installed, relocated, and maintained PCs, laptops, monitors, and printers.• Packed and unpacked equipment onsite as needed. • Utilised SharePoint to streamline document management processes and enhance team collaboration.• Monitor administrative portal and company’s custom made software systems.• Review police check applications for compliance, following ANCC’s Information Security Policy and Privacy Management Plan. Show less

Melbourne, Victoria, Australia

• Provided Tier 1 support for staff and residents using JIRA ticketing system, resolving software, hardware, and network issues efficiently.• Supported network infrastructure by troubleshooting and resolving connectivity issues using TCP/IP, DNS, and DHCP knowledge, ensuring stable and secure operations for clients. • Conducted regular system maintenance, including updates, backups, and antivirus checks to ensure system reliability.• Diagnosed and fixed network connectivity… Show more • Provided Tier 1 support for staff and residents using JIRA ticketing system, resolving software, hardware, and network issues efficiently.• Supported network infrastructure by troubleshooting and resolving connectivity issues using TCP/IP, DNS, and DHCP knowledge, ensuring stable and secure operations for clients. • Conducted regular system maintenance, including updates, backups, and antivirus checks to ensure system reliability.• Diagnosed and fixed network connectivity problems, ensuring stable and secure network operations.• Assisted in deploying new software systems, improving operational efficiency and accessibility for healthcare providers.• Documented support requests and solutions, contributing to a comprehensive knowledge base.• Implemented and monitored security measures, including firewalls and endpoint protection, to safeguard sensitive data. Show less

Master'S Degree, Information Technology

Master of Information Technology graduate from CQ University, equipped with advanced skills in programming, database management, web.

Bachelor Of Technology - Btech, Electronics And Communications Engineering

Skilled in circuit design, embedded systems, and telecommunications. Also proficient in computer science and data science, with knowledge.