Sameer Chawla Email & Phone Number

Noida, UP, IN

Noida, Uttar Pradesh, India

Noida Area, India

Noida Area, India

Over 3years of experience in Program Management, managing Transition and solutions team for HCL business services. Responsible for standardization and certifications of the entire transition team. Transitioned processes from the client location to globally distributed HCL delivery centers in Philippines, Poland, USA and Ireland. During the period 2014-15.

Noida Area, India

Responsible for all aspects of solutions to provide high quality responses to various Request for Information (RFI) and Request for Proposal (RFP), liasining with internal and external stakeholders to produce quality and accurate output to the onshore Deal team. Responsible for wins in integrated deals (Apps/BPO/Infra) and Managed services deal wins..

Noida

After moving back from Poland, was responsible for Training and Hiring to Production for the Front Office Business Unit of Business Services, Led the team of Trainiers, Voice Accessors who hired peopel and trained them for the UK and US processes. Was also part of the Project Management team for a large assisted captive which was cretead for a Multi.

Kraków Area, Poland

Was selected to move to Poland in April, 2010 to head the HCL Center as head of operations.I have been sent to Poland as Head of Operations for this country where HCL has a Center. This is a 500 seat capacity center with 200 people working here. We support 12 European languages from this center and have expatriates from 20 different countries working with.

Noida

Moved to India operations in October, 2006 and presently responsible for a span of 1300 resources spread over 2 locations since January, 2008 heading the Operations for Noida and Operations Support Group for two site. Prior to this was leading 12 US programs with a span of about 425 resources, which includes early stage collections, collections on NSF.

Kuala Lumpur, Malaysia

Joined HCL (Malaysia) Sdn Bhd and was posted to Malaysia to head a newly opened center, which supports BPO Operations. The total span of control was 120 resources which supported 9 regional languages. This center supports customer service and technical support for a software giant for South East Asia. It has a strength of 65 agents who supported this.

Luchnow

A Telecom service provider servicing 20 circles around the country.; CIG UPEResponsibility: As the Head of Customer Interface Group, headed a team of 190 personnel (2 managers assistant managers agents at Lucknow and Delhi. Overall responsibility of the department with the key word CUSTOMER DELIGHT. I was responsible for the functioning of all the four.

Noida

• Strong Customer Focus, Ability to manage Large teams, Continuous Service Level. Excellence, Excellent PR Skills, Proven Co-ordination skills, demonstrated ability for Application of Procedures and Policies and High.
• Quality Management of Seamless Customer Service Operations and ensure prompt, courteous and accurate online service to the customers so as to maximize customer satisfaction.
• Management of the Customer Satisfaction Index level as per the SLA with the client.
• Ensure adherence to the laid down System Processes, service standards and compliance
• Coordination with Clients, migration and other support functions viz. Finance, HR, Technology.
• Ensures high motivation level and retention of manpower and to advise and implement interventions to improve emotional quotient of employees.

Noida

CAI is a Customer Contact Center (International Call Center) with its locations in Montreal, Canada and Delhi, India lending service to Customers mainly in USA. The Indian facility is primarily a BPO Operations which went live in September, 2002 with 75 seats, where the data processing and Voice Operations are being carried on. As the head of India.

Ahmedabad

This is Asia's biggest and India's First Megaplex which opened its gates to the Public in October, 2000. This Complex houses Three Cinema Halls with a capacity of 1500 people, India's largest Go -Carting Track, Bowling Alley, Food Court which has Brands like Pizzeria & Pasts, Birdy's by Mars, Dosa Diner, Just Around the Corner, A Multipurpose Banquet hall.

Ahmedabad Area, India

A Five Star hotel managed and franchised by Bass Hotels & Resorts formerly known as Holiday Inn World-Wide with a very high occupancy level with the majority clientele - the top level corporate executives.Was responsible for entire room division operations. I also took care of Sales & Marketing and the Food & Beverage Operations as there are no HOD’s for.

Aurangabad

After passing out of Hotel Management, joined Choice Hotels International, India as Management Trainee and successfully completed an 18 month trainign programe in QUality Inns Aruna Chennai, Worked in Four differentt Hotels of the company in Chennai, Ahmedabad, Shimla and Aurangabad. Quality Inn Vedant, Aurangabad.Managed Pre Opening Project in Chennai..

Diploma In Hotel Management, Hotel/Motel Administration/Management, First

Studied Hotel Administration

Bachelor Of Arts (B.A.), Psychology, Public Adminstration And English, First

Graduation in Psychology and Public Administration