Sameer Chheda Email & Phone Number

Ahmedabad, Gujarat, India

Currently working with Qtech Analytics Pvt Ltd as a Support Lead. My role and responsibilities include end-to-end implementation/analysis/support for the OTAS Application:• Team Productivity• Quality of Resolution• Response and Resolution SLA• Quality of Documentation• Handling escalation and drive to resolution• Resource Management• Risk Management• Client HandlingAlong with Managing Support Team, acting as a Scrum Master• Daily Scrum… Show more Currently working with Qtech Analytics Pvt Ltd as a Support Lead. My role and responsibilities include end-to-end implementation/analysis/support for the OTAS Application:• Team Productivity• Quality of Resolution• Response and Resolution SLA• Quality of Documentation• Handling escalation and drive to resolution• Resource Management• Risk Management• Client HandlingAlong with Managing Support Team, acting as a Scrum Master• Daily Scrum Meeting• Sprint Planning• Track and remove internal and external impediments for the scrum team Show less

• Worked on Cloud based projects• Server install/ Reinstall Projects• Understanding the project, Requirement Gathering, Planning, Scheduling, and Implementing, Communicating to different departments, Completion of project,• Ensuring the new functionalities or Product improvement of the web product as same as the current desktop client• Getting feedback from clients and creating enhancement Jira's for Devs as and when required• Deploying patches for… Show more • Worked on Cloud based projects• Server install/ Reinstall Projects• Understanding the project, Requirement Gathering, Planning, Scheduling, and Implementing, Communicating to different departments, Completion of project,• Ensuring the new functionalities or Product improvement of the web product as same as the current desktop client• Getting feedback from clients and creating enhancement Jira's for Devs as and when required• Deploying patches for resolved Jira's on local environment and do Blackbox testing• Client Communication and maintaining good work relationship• Updating and presenting weekly Data to Senior Management• Improve the efficiencies and effectiveness of current support systems• Performing Risk Management, Quality Management, Resource Management• Imparting trainings / Build knowledgebase• Handling escalation and drive to get resolution• Team Productivity• Quality of Resolution• Quality of Documentation• Customer Satisfaction Review• Team BondingProject Detail:ICD9 to ICD 10 [Duration 8 Months]:U.S. government updated its healthcare code catalogue from International Classification of Disease (ICD) Version 9 to Version 10.In this project, I played a role of a manager wherein I collected all the information from inter-department stack holders.Complete SDLC process was followed in this project starting requirement gathering, planning, executing, testing, and delivering.Client desktop application to web version [2+ years]In this project, my involvement was from very first initial step of what all modules need to be migrated from Desktop version to web version. Post that we planned the migration and got it executed and tested too. After a successful testing, we started pitching the same to our beta clients. Hence by successful feedbacks from clients, we made this available to all our customer Show less