Sameer Chibber Email & Phone Number

Gurugram, Haryana, India

Part of the Management Team @ Pramerica Life.

Gurgaon, India

●Spearheading the Branch Operations, FLOD, Budgets and Infrastructure at PAN India level mentoring a team of 273 through a direct reporting structure of 8 VP &16 AVPs.●Prudent in driving disciplined operating rhythm across multiple locations and functional areas focusing on operational details, processes, systems, improvements and branch rationalization strategies necessary to grow and scale profitably result in savings to the tune of INR 12 Cr in 2020-2021.●Successfully launched special drives and a robust strategy for maximizing ‘Persistency Ratio’ result in Surrender Retention target of Rs.318 crores in 2021–2022 and FLC & Early claims reduction target of Rs. 87 crores.

●Responsible for planning, staffing and the daily operations of a 650 seat Customer Retention Group call center.●Created Processes for tracking client satisfaction and complaints in terms of response and resolution●Lead projects and initiatives result in outbound call quality at 5 Sigma and inbound call drop improved to 1.7%.

●Spearheading entire gamut of activities for setting up of new business including devising business plan with responsibility towards operations right from planning, organizing to achieving the Safety, Quality, Cost, Delivery and P&L targets●Administered monthly tests on processes for the zone with a vision to drive Business resilience, which knockoff and was followed at an enterprise level.●Entrusted with the additional responsibility of Medical underwriting limits of INR 15 Lac and Non Medical limit of 10 Lac owing to exemplary success and performance

Team Management, Change Management,Project Management, Compliance & Audits, Process Improvement, Customer Service, Insurance Opertions

Processing of applications, Maintain TAT & Quality

Bachelor Of Commerce - B Com

Ssc, English