Unit Manager
Current- Automation Projects:o Key role in development of in-house billing automation tool with an objective to reduce manual intervention and chances of errorso Seating capacity management automation in-house tool for workflow.
- Preparation of invoice on monthly basis on BD-1 basis inputs from all LOB’s
- Preparation of future outlook i.e. SLA forecast keeping existing run-rate and historical trend in mind along with stakeholders inputs
- Capacity management for optimum utilization of seats basis availability and requirements so as to ensure smooth functioning of processes
- Revenue, HC & Capacity reporting to management to discuss current situation & future outlook and concern areas and suggestions for continuous improvement