Sameer Dwairy Email & Phone Number

Amman, Jordan

• Discover and analyze customers’ business needs, challenges, and expectations within core industries and the company’s strategy.
• Translate customer requirements into appropriate solutions, offerings & differentiators.
• Apply analytical skills to identify business needs and document business requirements.
• Develop high-level business solutions, offerings, and differentiators.
• Develop and update the centralized bid management/sales documentation library.
• Develop search strategies for lead generation (e-supplier platforms).

Amman Governorate, Jordan

• Design, configure, deploy, and maintain the state enterprise security infrastructure.
• Analyze problems, recommend solutions, products, and technologies to meet business objectives.
• Actively protect state information technology assets and infrastructure from external or internal threats and ensure that the state complies with statutory and regulatory requirements regarding information access.
• Implement firewall solutions to properly secure State data and provide consultation on all new firewall implementations, firewall configuration changes, and projects requiring security operational support.
• Respond immediately to security-related incidents. Document and provide a thorough post-event analysis.
• Recommend best security practices to achieve stated business objectives, advises on risk assumptions for any variances granted, and provides alternatives to achieve desired end results.

Jordan, Amman

• Handling local and remote support tickets.
• Performed several setups of Security and network appliances (Including Fortigate UTMs, Fortimail,FortiWeb Web Application Firewalls and Brocade Core and Edge Switches).
• Participated and lead technical activities in the delivery of PoCs.
• Designed and implemented network configurations and architectures.
• Experience with multiple vendor’s routers, switches and security appliances.

Jordan, Amman

• Full outsource engineer in Nuqul Group, responsible for network and security in the IT infrastructure operations also help in designing, enhancing and adopting new technologies at Nuqul.
• Support different kinds of technologies like HP switching, Site-to-Site VPN and DMVPN over Cisco Routers, WLAN controller, Fortinet UTM,McAfee and CISCO IPS.
• Configuration of RADIUS server using Cisco Secure to provide authentication for users accessing various on-line devices
• Implementing security concepts of defense-in-depth in order to secure the network from external & internal threats.
• Perform reviews & evaluations of IT security risks & controls, system access security, and application system controls to ensure the processes and data are in compliance with standards requirements.
• Implementing High Availability environment mode of Active/Standby and Active/Active failover scenarios.

Jordan

• Specialist level in configuration, deployment & troubleshooting of CISCO Firewalls ASA, PIX, and FWSM.
• Good level with router security, IOS firewall (Zone Based Firewall/CBAC).
• Troubleshoot and resolve medium to complex customer network problems across broad range of technologies.
• Building simulated networks in test labs and resolving compatibility issues.

• Responsible for Asymmetric Digital Subscriber Line (ADSL), Leased Lines, Hosting and Virtual Private Network (VPN) installing and troubleshooting.
• Provide highest level of technical support & helpdesk services with professionalism telephonic manners.
• Monitoring Transmission Lines and synchronizing with other Internet Service Providers (ISP) in the region.

• Inbound Customer Service Representative
• To attend inbound calls from new as well as existing customers for Rogers Telecom
• To attend calls from new customers to sign them up for home phone service with Rogers Telecom and promote up-sale of products and services
• To update customer profiles and to offer customers value added services
• To provide latest information about the products and services and to respond to the Customer inquiries
• To offer them highest level of customer services with professionalism and excellent telephonic manners

• Technical support Engineer
• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Talking staff/clients through a series of actions, either face to face or over the telephone.
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Replacing parts as required