Sameer Elsafarini Email & Phone Number

Kuwait

Camp Arifjan - Kuwait

• Supervised 10 employees in two MWR Tours and Travel offices, and was responsible for planning, organizing, scheduling and executing daily operations according to the KBOSSS project.• Perform employee annual evaluations, disciplinary actions, and all human resources issues. Developed computerized database software for customer registration, booking, tracking, and monitoring required documents and project requirements using Microsoft Access 2007.• Duties also involves administration of Microsoft windows 2003 file server, adding and deleting users, authorize file and printing permissions, troubleshoot and resolve network connectivity issues, perform backup and data recovery and keep track of office inventory.• Developed and implemented work instructions, Internal Operating Procedures and Statement of Procedures. Developed training programs for new and existing employees to ensure full employee knowledge with procedures and instructions.• Developed Authorization process for the department using Microsoft Dynamics ERP.• Maintain and track employees’ documentation to ensure smooth flow of personnel.• Train employees on administrative policies to ensure policy adherence.• Track employees visa 14 and 18 expiration and prepare proper documentation for renewing, transferring or canceling according to government and management files.• Coordinate with Host Nations Department to proceed for medical examination and finger prints for new employees.• Coordinates with Operations department for arranging transportation and accommodations for new staff.• Strong knowledge in Kuwait Labor law and Kuwait residency visa laws and requirements.• Conduct interviews for job position candidates, perform disciplinary actions, and recommend termination of employment to management.

Camp Arifjan - Kuwait

• Accountable for planning and arranging tour sites and organizing events with higher officials, conducting cultural tours and training for US patrons in Kuwait.• Coordinated with military force protection and tour guides to ensure procedures are executed properly and efficiently as per standard policies and procedures of the company.• Provided high quality of customer service and maintained good public relations to promote good image of the company. Performed analysis for new assignments, developed and presented power point presentations to the company officials. Responsible for the MWR operations in compliance with safety regulations, collection and analysis of MWR data including assessment surveys, budgets, training and inspections. Maintained and controlled files for applicable correspondence, policies/procedures, reports, directives and bulletins. Tracked and maintained information with department managers to ensure all daily, weekly, monthly slide, spreadsheets, and reports are maintained and produced in a timely manner while focusing on quality.• Worked in close coordination with the assigned Manager, other supervisors, leads and appropriate external agencies to create a continuous flow of information regarding ongoing MWR activities.

Kuwait

• Played a successful role in Heavy Lift VI project and was responsible for 6 technical support representatives in 24/7 operation. Experience in designing, installing and configuring network for 6 locations using Cisco 2600 routers, Catalyst 2950 and 3640 switches, Cisco firewall, wireless and Fiber optics devices.• Configured VLANs, wireless networks, and VPN.• Responsible for logging in trouble tickets, troubleshoot, and close all tickets according to company policies. Administer Windows 2003 Server and perform regular backups, disk management, CPU, and Memory management.• Database functionality using on-demand SQL reporting and managing queries, database security & stability, and data Migration (SQL 2005).

Kuwait

• Responsible for Ministry complex for installing, configuring and troubleshooting IBM terminals, Dell Computers, and IBM Printers using IBM AS/400 OS.• Managing 3 computer technicians for call logging, and ticket resolutions, also in charge of tracking PC and supplies inventory.

Bachelor'S Degree, Computer Information Systems

Bachelor Of Science, Computer Information Systems