Sameer Gazem Email & Phone Number

•Analyze Daily/Weekly/Monthly and facilitation of network alarms, reports and fault procedures with field operations, engineering, IT, Project Management and other internal organizations. •Ensure that fault/configure management analysis minimizes negative customer/operations and impact.Interface with the internal work groups and personnel as required by the OMC/Fault Manager. •Make available and Present the Fault and Performance reports in meetings actively co-ordinate the trouble solving activities in the Operation and Maintenance Center.•Play a key role in overall customer satisfaction and experience. •Manage technical projects and technical escalations.•Performs basic technical activities to service the customer directly or through customer interface, under supervision and following defined procedures.•Assisting in developing and operating a common set of process, procedures and runbooks that allow us to meet contractual SLAs and maintain industry related compliance. •As needed be involved in the escalation of all Incident and Problem related issues. •Manages technical escalations for technical requests, emergency cases and outages internally and towards customer.•Manages network SW and HW configuration information.•Monitors and reports life network performance and acts to ensure network’s availability including SLA fulfillment.•Implements database or scripting requested by RF,BSS and NSS units.•Create, delete and modify database for BSC,GPRS,BTS.SS7.TRXs.

Listed skills include Networking and Gprs.

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  Huawei And Nsn Bo Senior Engineer

  Sabafon

  Sep 2007 - Present - Sanaa-Yemen

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  University Of Aden

  Good