Sameer Gupta Email & Phone Number

Sunnyvale, Ca, Us

Noida, Uttar Pradesh, In

Currently leading relationship with largest aerospace and defence company in the world an American multinational corporation that designs, manufactures, and sells airplanes, rotorcraft, rockets, satellites, telecommunications equipment, and missiles worldwide with Annual Revenue of US$ 76.56 Billion(2019).In my role as a Customer Success Executive, I am accountable to ensure Win Win relationship between the two Organization with key KPIs, as a P&L owner, being Customer SAT, Revenue, Margins and Employee SAT.

Bangalore, Karnataka, In

Jan’17 to May’18 :Led 360degree relationship with Conglomerate listed 8th in Fortune 500, with Annual revenue of US $123 Billion. Global P&L owner responsible for profitable growth for Sell to and Go-To-Market business.Jan’13 to Dec’16:Led Sell To relationship with multinational technology conglomerate headquartered in San Jose ranked no. 58 in Fortune 500.Portfolio managed: $150M Employees managed: ~2300+Responsibilities: P&L owner. Profitable revenue growth, global delivery, CSAT and ESAT. Team includes delivery, sales managers, client executives, consultants, service line practices, pre-sales, finance, operations and HR teams.

Bangalore, Karnataka, In

Senior Engagement Manager, led relationship with worldwide leader in networking equipment & solutions, headquartered in San Jose, CA.Responsible for driving Profitable Revenue growth for a large portfolio of business by consistent Value Creation for the customer. Responsibilities include new business development, account management, customer relationship development and client satisfaction. Responsible for the managing the account as a P&L and is the senior most point of contact for executive leadership with the client.

Bangalore, Karnataka, In

Roles and Responsibilities include - Value Creation for client. Protect, Enhance and Grow Wipro’s business with the client to include managing new business development, account management, delivery, client satisfaction and operations. Responsible for the account P&L and is the senior most point of contact for executive leadership with the client.Responsible for developing & driving account plans and strategies that reflect customer business drivers, strategy and aimed at creating higher value to the customer organization. Ensures cohesive operations of solutions that have been implemented or will be implemented at key client sites as well as up-sell and cross-sell revenues.

Bangalore, Karnataka, In

Value Creation for client. Protect, Enhance and Grow Wipro’s business with the client to include managing new business development, account management, delivery, client satisfaction and operations. Responsible for the account P&L and is the senior most point of contact for executive leadership with the client.Responsible for developing & driving account plans and strategies that reflect customer business drivers, strategy and aimed at creating higher value to the customer organization. Ensures cohesive operations of solutions that have been implemented or will be implemented at key client sites as well as up-sell and cross-sell revenues.

Bangalore, Karnataka, In

Overall responsible for Delivery of multiple service lines and Technology areas.•Engagement Planning – (a) Account Planning and (b) Roadmap definition•Delivery – At different levels based on the type of project engagement. (a) For Wipro owned projects – Responsible for on plan (measured as schedule and effort deviation) delivery, quality of the deliverables and productivity (b) For Client owned projects – Responsible for individual team members’ productivity•Manage existing SLAs for service delivery- Ensure zero penalties on account of SLA non-compliance.•People Management – Activities such as career development, progression, retention, motivated, attitude, trainings, rotation, etc •Operational – (a) Utilization, rookie ratio, (b) budget management (c) Strategic decisions (d) Onsite team-building (e) Periodic performance reviews, with Lexmark (f) Participate in Lexmark Steering Committee for steady state operations (g)Review /Validate Sow / Proposals (h) Budget approvals/Proposal approvals (i) Information Sharing- Key information sharing with the offshore teams in terms of client meeting and help them with various issues relating to the account (j) Resolution of any invoicing related issues.•Relationship - Customer relationship management. Single point of contact to Lexmark., first point of contact for upcoming project workPoint of contact for Lexmark Escalations, requiring WIPRO executive body attention. •Business Growth – (a) Identifying growth opportunities in existing projects (b) Hunting for new opportunities in the account

Bangalore, Karnataka, In

•Responsible for Business generation and fulfillment in SAP•Single Point of Contact for all SAP initiatives/opportunities in the TMTS (Technology, Media, Transportation and Services) industry segment.•Carve out opportunities and assist clients on their SAP Road map.•Project delivery & staffing.•Regular Review internally and with the client.•Escalation point.

Bangalore, Karnataka, In

Responsible for Multiple Large scale SAP implementation and Rollouts.Implementation locations include China(Suzhou, Tianjin, Beijing, ShenZhen, Guangzhou), Taiwan, Hongkong, Singapore and Indonesia.Germany, Denmark, Norway, Spain, Portugal and Italy.

Bangalore, Karnataka, In

Responsibilities:•Include development of Competency in the area of Product Costing, identifying reusable components and business development. Leading a team of 9 consultants, spread across the world and assigned to different projects.•Pre Sales Activity•Coordinating focus & task groups for new developments in their Sub areas within Product Costing.

Ahmedabad, Gujarat, In

• Contributed significantly in Mapping the AS-IS process and TO-BE mapping, detailed design, designing test Plan, module testing, integration testing, authorizations, and ABAP/4 report specifications, end User Training, designing the User Procedure Manual and go-live support. • Was involved in customisation and implementation of the following modules: GL, AP, AR, IM, CM, AA, CA, PC.• Spearheaded the go-live implementation of the FI & CO at various sites. This included Coordinating between different departments, and making sure that go-live operations happen smoothly and as per design. The experience has given him tremendous insight into the process flow of a manufacturing unit.• Played a key role in effectively changing the mind-sets of employees about SAP R/3 and ERP implementations in general, during the go-live phase. Educated end-users about the benefits of ERP, and trained them on the FI & CO module.

Executive Education, Program Management

Post Graduate Diploma In International Marketing

Icai, Chartered Accountant

Bachelor Of Commerce(Honors)

Education record