Designed and prepared the Cabin crew & Aviation hospitality training programs for aspiring youngsters wanting to become cabin crew or a career in Aviation hospitality. - Aircraft Interior/ Exterior - Basic aeronautics - Safety & security of the aircraft and passengers - Dangerous goods and its classifications - Personality development and types of personalities - Communication & presentation skills- Group exercises and role plays

With my Marketing skills and expertise, I am responsible to oversee all kinds of Marketing,Events and Staff training.CORE DUTIES AND RESPONSIBILITIESEVENTSEvents1. Help develop our events from proposal right up to delivery, including:o Set, communicate and maintain project timelines and prioritieso Develop contacts to secure appropriate and good-value for in house and outdoor venue.o Liaise with external suppliers including venues, caterers, speakers etc.o Organise appropriate sponsorship and co-badging of external eventso Work with our graphic designer to develop promotional materials.o Maintaining and updating website content for promotions and events.o Implement systems with the administrator to manage invitations, sign up, guest list,discounts etco Train the current and new staff with customer service standards.o Ensure excellent membership and loyalty program.o Personality development for staff.

At Brand bucket my responsibility was Writing business proposals. Negotiating with stakeholders. Identifying and mapping business strengths and customer needs. I always thought of Business development as a marketing tactic. I worked with my internal team, marketing staff, and other managers and increased sales opportunities thus maximizing revenue for the organization. I achieved this by finding potential new customers, presented to them, ultimately converted them into clients, and continued to grow business for the future.I also managed existing clients and ensured they stay satisfied and positive, developed a rapport with new clients, and set targets for sales and provided support that continued improved relationships. My ideas helped retain existing accounts by presenting new solutions and services to clients.

Set standards for optimal deliveries in training, performances,cabin crew schedules and assigned specific tasks on twice weekly basis. - Oversaw periodic safety inspections of the aircraft, and immediate response to safety-security equipment changes and update. -Conducted region and locality explorations with staff numbering in different locations for long-term planning purposes. - Implemented new team on boarding program, reducing training time from 6 weeks to 4 weeks.-Worked closely with safety director to maintain optimum levels of communication for the effective and efficient completion of the training program.

Working with Emirates airlines were the best days of my life. Started at a junior level and rapidly climbed up the promotion ladder to senior flight steward (SFS). My duties and responsibilities were to oversee a team of cabin crew on board every flight.• I dedicated myself to promoting customer satisfaction through passion for service, coaching and developing my team to do the same.• I supported fellow crew members throughout each flight, involving them in ensuring problem resolution is customer focused; handling unusual situations with the customer in mind; responding in a timely and personal manner to on board issues while minimizing any service disruption.• Coaching team members on every flight, including providing feedback to crew members, recognizing and acknowledging team and individual contributions, motivating crew members to comply with regulations, policies, procedures and treating each crew member fairly and with respect• Maintained and updated knowledge of applicable policies, procedures, goals, plans, and objectives, and communicated applicable information to crew members whenever possible• Interacted effectively with fellow crew members throughout each flight was my essential duty. This included establishing good relationships with customers, crew and other operational departments, displaying sensitivity to the needs of individuals from diverse cultures, and resolving customer and crew conflicts whenever necessary.• I was responsible and incharge for the management of service delivery in both Economy or Business Class cabins. Provided leadership, direction and assistance to crew members throughout each flight, and ensured that all service elements meet and exceed our company standards and customer expectations.

As customer relationship officer I was responsible for customer relationships after the sale or service process is complete as to continue working with customers to keep them up to date on products and services to maintain that relationship. My task was establishing, maintaining, and enhancing the relationship between the company and external clients and prospective customers. - Checked credentials and identified paperwork for incoming employees and visitors. -Resolved guest complaints efficiently and professionally while maintaining positive customer environment.