Sameer Hoosein Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Auckland, New Zealand

Supporting Cloud Based PABX systems for SME business customers.Team leader to 6 and accountable for their training and monitoring their daily task.Dealing with customers and other internal teams on a daily basis to ensure the installation and provisioning is done right.Handling escalations and complaints.Offer friendly and efficient service to all customers, handle challenging situations with ease.Use coordination and planning skills to achieve results according to schedule.Identify issues, analyze information and provide solutions to problems.Maintain energy and enthusiasm in fast-paced environment.Prepare a variety of different written communications, reports and documents to ensure smooth operations.Demonstrate respect, friendliness and willingness to help wherever needed.Conduct research, gather information from multiple sources and present results.Actively listen to customers' requests, confirming full understanding before addressing concerns.

Auckland, New Zealand

Single point of contact for business customers to provision and support their cloud based PABX system requirementsCreated plans and communicated deadlines to ensure projects were completed on timeHandled numerous calls to address customer inquiries and concerns.Collaborated with internal teams i.e. Provisioning, Solution Designers, Account Managers and external team of Downer Technicians to achieve the desired results.

Auckland, New Zealand

Dealing with Business Escalations and Complaints .Served customers in a friendly, efficient manner following outlined steps of service.Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.Actively listened to customers' requests, confirming full understanding before addressing concerns.Used critical thinking to break down problems, evaluate solutions and make decisions.Offered friendly and efficient service to all customers, handled challenging situations with ease.Maintained energy and enthusiasm in fast-paced environment.Carried out day-to-day duties accurately and efficiently.Developed team communications and information for meetings.Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.Resolved problems, improved operations and provided exceptional service.Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Education record

Education record