Generating new leads through networking, sales, and marketing activities to ensure a continuous pipeline of opportunitiesAbility to successfully tailor messages to the audience, take control, and managing long-term complex sales cyclesExpert at positioning solution which in most cases are first-of-its-kind in organizationsParticipating in the preparation, presentation, and negotiation of client proposals/RPP and solutions.Exceed revenue goals by closing new client accounts in… Show more Generating new leads through networking, sales, and marketing activities to ensure a continuous pipeline of opportunitiesAbility to successfully tailor messages to the audience, take control, and managing long-term complex sales cyclesExpert at positioning solution which in most cases are first-of-its-kind in organizationsParticipating in the preparation, presentation, and negotiation of client proposals/RPP and solutions.Exceed revenue goals by closing new client accounts in the defined territoryPresent and deliver impactful presentations which demonstrate value and ROICreate compelling proposals and RFPs which demonstrate value and gets the right the message across Proactively initiating and engaging in BD calls and meetings to target prospects, managing the full business development cycleCreate lead generation campaigns to prospect and build new businessManage a small portfolio of existing accounts which have significant growth potentialWork cross-functionally with delivery, technology, and support teamsProvide market intelligence and feedback to help improve and drive product development and growth Show less

UAE Central Bank/HO/Other regulators as well as provide expert guidance to branches upon referrals. • Represent compliance in any ad hoc projects as directed by Manager Compliance. • Assist in preparation of all reports/MIS on issues relating to Compliance/AML and ensure that same are provided in a timely manner to Manager Compliance as well as regulatory authority. • Provide support for the enhanced due diligence process followed on businesses classified as high risk prior to… Show more UAE Central Bank/HO/Other regulators as well as provide expert guidance to branches upon referrals. • Represent compliance in any ad hoc projects as directed by Manager Compliance. • Assist in preparation of all reports/MIS on issues relating to Compliance/AML and ensure that same are provided in a timely manner to Manager Compliance as well as regulatory authority. • Provide support for the enhanced due diligence process followed on businesses classified as high risk prior to account opening/credit proposals and provide decisions accordingly. • Review proposals on high risk relationships especially cases that are escalated to seniorSupport the manager in reviewing new products identified by CIO office from a Compliance perspective before being submitted to the Wealth Management Investment Committee.• Support the Manager and Head of Compliance to review the Compliance Monitoring Framework and identifying further monitoring needs and improvements existing monitoring plan / process. Additionally, to ensure the Compliance Monitoring Framework remains robust. • Preparing reports for relevant Senior Management to consider based on findings identified with regard to monitoring activity detailed above. Ensuring issues are followed through to acceptable conclusion for remediation / regularization. • Support the manager in conducting scheduled reviews of WM investment activity in line with Regulatory requirements and internal Policies and Procedures. Show less

Engage and build trusting relationships with human capital leaders and C-level executivesAdvise on assessment solution that helps solve their most pressing talent challengesGenerating new leads through networking, sales, and marketing activities to ensure a continuous pipeline of opportunitiesAbility to successfully tailor messages to the audience, take control, and managing long-term complex sales cyclesExpert at positioning solution which in most cases are… Show more Engage and build trusting relationships with human capital leaders and C-level executivesAdvise on assessment solution that helps solve their most pressing talent challengesGenerating new leads through networking, sales, and marketing activities to ensure a continuous pipeline of opportunitiesAbility to successfully tailor messages to the audience, take control, and managing long-term complex sales cyclesExpert at positioning solution which in most cases are first-of-its-kind in organizationsParticipating in the preparation, presentation, and negotiation of client proposals/RPP and solutions.Exceed revenue goals by closing new client accounts in the defined territoryPresent and deliver impactful presentations which demonstrate value and ROICreate compelling proposals and RFPs which demonstrate value and gets the right the message across Proactively initiating and engaging in BD calls and meetings to target prospects, managing the full business development cycleCreate lead generation campaigns to prospect and build new businessManage a small portfolio of existing accounts which have significant growth potentialWork cross-functionally with delivery, technology, and support teamsProvide market intelligence and feedback to help improve and drive product development and growthEnsure up-to-date and accurate forecasting using Cloud CRM solution Show less

 Met or exceeded service and quality standards during every review period Competent on customer service management systems and databases. Addressed and resolved customer product complaints em-pathetically and professionally. Analysed call volume and average call time to monitor Customer Service Representative performance and productivity. Oversaw call center employees to ensure customer satisfaction goals were consistently met. Managed high call volume with tact and… Show more  Met or exceeded service and quality standards during every review period Competent on customer service management systems and databases. Addressed and resolved customer product complaints em-pathetically and professionally. Analysed call volume and average call time to monitor Customer Service Representative performance and productivity. Oversaw call center employees to ensure customer satisfaction goals were consistently met. Managed high call volume with tact and professionalism. Effectively managed a high volume of inbound and outbound customer calls. Prepared reports and communication for senior management and clients. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. To handle call center daily missions & operations, in a multicultural environment  To monitor the quality of service level  Conducting 1-1 coaching sessions to discuss with new comer  Design training materials & deliver training to newcomers  Listening to & evaluating calls for agents on a daily basis the new comers  Oversees training of new hires, ensuring a full understanding of departmental and Call Center procedures as well as individual job responsibilities.  To update & improve policies and procedures as per business needs, after a thorough analysis of insights To deliver monthly, weekly and daily report to the call center manager  Assist in defining, set up and develop a clear customer management strategy, direction and policy framework Ensures complying and well informed about the Company's policies, practices, objectives or progress in the Department both implemented and new ones Show less

 Adhering to the Escalations process for end to end handling of complaints addressed to du; Troubleshoot with customer as part of second-level escalation to resolve customer issue; Use specific Customer Care skills and knowledge to fast-track escalated issues, ensuring resolution in a professional and timely manner; To build effective relationships with internal/external customers across the organization to gain support and commitment on the Customer Relations SLA; To… Show more  Adhering to the Escalations process for end to end handling of complaints addressed to du; Troubleshoot with customer as part of second-level escalation to resolve customer issue; Use specific Customer Care skills and knowledge to fast-track escalated issues, ensuring resolution in a professional and timely manner; To build effective relationships with internal/external customers across the organization to gain support and commitment on the Customer Relations SLA; To identify and meet the needs and expectations of customers through the application of skills and knowledge, delivering exceptional customer service – the jobholder is required to be able to answer any customer query regarding to du products and services; To continually develop own skills by attending all required training courses and maintaining an up to date knowledge of products, services, systems and work processes necessary to carry out the role and to achieve accreditation in relevant business skills; Self-starter – ability to manage workloads and resolve customer issues using own initiative; To ensure that policies and procedures are adhered to, including compliance to Contact Centre Policies and Procedures, financial policies and procedures, etc; To provide accurate reporting of the escalations and ensure timely update of the main reporting tool allocated for the cases; Contribution to team success – Actively participating as a member of a team to move the team toward the completion of goals; To identify and meet the needs and expectations of customers through the application of skills and knowledge acquired for the role and deliver exceptional customer service. Handling inbound and outbound calls and Working under pressure and achieving the target Professional customer communication, Excellent knowledge about product and services,Auditing calls from Xceed and IBM Show less

 Ensure Wadi Adventure corporate policies and procedures are enforced. Resolve health and safety, legal and security issues. Promote the highest levels of guest service, to create a positive public image for the facility. Provide guests with information on the facility amenities; anticipate and respond to their needs, listen to and resolve guest complaints thus proving an Epitome of Guest Service. in charge of activities such as reservations and bookings, ticketing, retail… Show more  Ensure Wadi Adventure corporate policies and procedures are enforced. Resolve health and safety, legal and security issues. Promote the highest levels of guest service, to create a positive public image for the facility. Provide guests with information on the facility amenities; anticipate and respond to their needs, listen to and resolve guest complaints thus proving an Epitome of Guest Service. in charge of activities such as reservations and bookings, ticketing, retail operations, and sales. Analyzing customer feedback and providing strategic direction to leadership based on the analysis.  Implements customer initiatives beneficial to the business, improving sales and efficiencies.  Responsible to improve quality, customer loyalty, productivity and general operations. Provide or organize training and development to ensure set guest service standards are met or exceeded. Implement professional development programs to achieve the highest level of customer service. Ensure standards for quality, customer service and health and safety are met. Maintain awareness of market trends in the guest services industry, and monitor what local competitors are doing. Initiate changes to improve the business efficiencies based on research and study to ensure the facility operates effectively in the local market. Participate in the cost reviews for controlling the annual budget goals. Establish and maintain appropriate professional relationships with regulatory agencies, vendors, and strategic partners. Determines work procedures, schedules, and expedites workflow. Show less

 Provide exceptional service to customers, before and after the sale, by promptly keeping the customers informed of their order status including any delays. Professionally greet and assist customers to establish rapport and building loyalty to brand. Book appointments and in-home consultations in partnership with in-store Design Team. Educate customers about the complimentary design service Ethan Allen provides, offering as little or as much design service as a customer… Show more  Provide exceptional service to customers, before and after the sale, by promptly keeping the customers informed of their order status including any delays. Professionally greet and assist customers to establish rapport and building loyalty to brand. Book appointments and in-home consultations in partnership with in-store Design Team. Educate customers about the complimentary design service Ethan Allen provides, offering as little or as much design service as a customer desires. Attends to customer complaints in an efficient and tactful manner by investigating the complaint and making the required suggestions for resolution. Develop and communicate a strong knowledge about Ethan Allen history, craftsmanship and products. Stay updated by attending to Company organized training. Adhere to the Standard Operating Procedures and HR “Ways of Working”. Ensure full compliance of company policies as it relates to order processing, cash/ asset handling, store and stock loss. Ensure store environment is clean and organized at all times. Support VM/SM with maintaining Visual Merchandising Standards to ensure a “grand opening” look and feel to clients. Support with new seasonal launch execution. Show less

 Achieve assigned sales targets in order to contribute to the sales volumes / revenues Develop new markets and customers with in the assigned territory to enhance sales volumes/ revenues To Achieve Targets by Selling Credit Cards to the Residents / Customers based in UAE Selling Product to Acquire New Customers in order to increase the Customer database with the Right mix of Profile Acquire Assessment/Certification Standards Improve Product Knowledge through Training… Show more  Achieve assigned sales targets in order to contribute to the sales volumes / revenues Develop new markets and customers with in the assigned territory to enhance sales volumes/ revenues To Achieve Targets by Selling Credit Cards to the Residents / Customers based in UAE Selling Product to Acquire New Customers in order to increase the Customer database with the Right mix of Profile Acquire Assessment/Certification Standards Improve Product Knowledge through Training Program  Completion of all the required Product & System Training in house and Outside at the L&D Training CenterAML Training & Selling Skills E-Learning  Cross selling: Cross sell non –assigned products & services to contribute the revenues and market presence. Attending KIOSK set by the bank in different locations / companies/ malls  Cross Sell other Products to the Customers in order to increase the market share of the Emirates NBD  To provide Quality Service to the CM, to maintain Strong Customer Satisfaction, as Customer Satisfaction is the Top Priority of the Emirates NBD Market Intelligence: Provide market intelligence to supervisors on a regular basis for use in formulating strategies and plans  Also responsible to provide feedback to their line managers on frequent basis, which is shared with the Management & Product Team in order to improve Product Features and Offerings to align with the Market Practice and Customer’s needs Compliance & Processes: RBE has to be Vigilant while sourcing any Credit Card or any Cross Sell Product and putting bank benefits always ahead of anything and use utmost care and alertness all time  Acquiring proper Training , in order to deliver Quality to the Customers and to minimize RISK, inherited to the retail banking products by following the Policies & Processes in place as per the CB directives Show less