Sameer Ismail Email & Phone Number

Bath, England, United Kingdom

Malmesbury, England, United Kingdom

Leicester, England, United Kingdom

Leicester, Leicestershire, United Kingdom

Stroud, Gloucestershire, United Kingdom

• Be a 3rd line escalation point for all difficult or unresolved IT infrastructure problems.
• Assist the support team, provide help and advice on day-to-day problems/developing technical skills.
• Have excellent communication and people skills, effectively work with company directors, office and warehouse staff.
• Produce and maintain detailed site-specific documentation describing the IT Infrastructure
• Develop and maintain good working relationships with General Managers and Operations Managers to achieve the business’ goals and ensure IT services provided are correct and fit for purpose.
• During busy times/periods of holiday/illness cover assist with phone calls and providing IT support.

Nottingham, Nottinghamshire, United Kingdom

• Support and administration of Windows Server Environments including VMWare/ ESX.
• Support and administration of Linux environments. (CentOS, Ubuntu)
• Firewall changes using Cisco ASDM.
• Server Rack builds (Change locks, Install power bars, rack /configure servers, SANS etc)
• Setup, support and administration of customer and internal backups.
• System upgrades and patching (WSUS for Windows, VMware update manager)

Birmingham, United Kingdom

• Support servers, desktops and users from Hong Kong (Vertu), Germany (Alpha Trains), America, the UK (Cabot) and many other countries/ citys.
• Working in Server 2008 and 2012 virtualised environments, With Active Directory Exchange 2013/2010, SQL, Office 365 and Azure.
• Working with and troubleshooting issues in VM Ware, vSphere, NetApp, Dell Equallogic, Citrix XenApp/ Xen Desktop

Nottingham, United Kingdom

• Work as part of a four man IT Projects Team (Primary role)
• Projects included critical manufacturing equipment backups across multiple sites, new printer deployment and contract revisions, Server configuration for new business sites.
• Provide 3rd line support to all users from warehouse/ manufacturing staff through to senior management.
• Support ranging from user account (AD), Email/ Exchange 2010, Printer support and management, Software/ application deployment and support, Mobile device support and management largely Blackberry BES and Exchange.
• Maintaining the equipment requisition requests.
• Handling web content filtering requests as well as firewall and VPN access requests.

Derby

• Configuring desktops and laptops with software specific to the NHS.
• Deploying configured and security tagged desktops to hospitals and GP’s in and around Derby.

Ashby De LA Zouch

• Network Management: - Ensuring the network is protected from unauthorized users, eliminating bottlenecks in the network and making sure the network is available to all users. Budgeting, expansion and backups were also.
• Installing and commissioning new software and hardware across the school.
• Managing active directory users and computers on 5 servers using Windows Server 2003.
• Involved with the planning and implementation of server consolidation, all five servers were backed up and moved to a virtualized windows server 2008 environment and all user email and passwords migrated to exchange.
• Creating new user accounts, resetting passwords, mapping drives, creating logon scripts.
• Adding new computers to the schools domain.

Law And Marketing, International Business, Trade, And Tax Law

A Level, Science, A

Studied Biology Chemistry Physics Accounting and Business Studies.

Education record