• KYC & AML Compliance: Lead the execution of KYC and AML checks on new and existing clients, ensuring compliance with AML regulations and timely client onboarding.• Investigations & Risk Management: Conduct thorough investigations into potential sanctions violations, escalating issues according to organizational protocols. Monitor transactions for unusual or suspicious activities that could indicate money laundering or terrorist financing.• Customer Risk Assessment: Perform detailed risk assessments of customers, products, and services to determine their risk levels and appropriate due diligence requirements. Ensure comprehensive understanding of high-risk customers' activities.• Data Analysis & Reporting: Develop and present clear, actionable reports and dashboards for stakeholders, identifying opportunities to enhance KYC processes through data analysis.• Policy & Procedure Development: Contribute to the creation and refinement of policies and procedures related to Enhanced Due Diligence, ensuring alignment with best practices and regulatory requirements.• Risk Management Culture: Maintain a culture of risk management and control, supported by effective processes in alignment with the organization's risk appetite.• Control Framework Evaluation: Evaluate the adequacy of control frameworks related to transaction monitoring, customer due diligence (CDD), enhanced due diligence (EDD), and suspicious activity reporting (SAR).• Collaboration with Risk Management: Work closely with the risk management team to ensure AML control testing is aligned with the overall risk assessment framework.• Comprehensive Reporting: Prepare comprehensive reports summarizing the results of control testing, including any identified issues and recommended corrective actions.

My primary responsibility is to contribute to the overall success of the FIU by conducting investigations intended to effectively mitigate risk and address all relevant regulatory requirements. Please consider the following highlights of my experience: • Investigating time-sensitive cases referred to the FIU by the AOC, team members, and BNS partners for reasonable grounds to suspect (“RGS”) potential money laundering (“ML”) and/or terrorist financing (“TF”).• Performing investigations and documenting clearly reasoned findings and actions associated with FIU investigations, along with the delivery of timely disposition of such investigations.• Analyzing documents in FIU ML/TF investigations, along with maintaining supporting information, in accordance with the GAMLU and FIU policies and procedures.• Research client records, customer activities, and account information using applications like but not limited to World Check, Actimize, and RDC to determine whether the usual activity may indicate reasonable grounds to suspect (“RGS”) ML activities or TF.• Utilize various TD source systems (including, but not limited to, S3, eDocs, ISM, Webir, Certapay, PRM and intellitracs) to gather transactional details• Identifying and properly reporting RGS within the regulatory reporting requirements and timelines.Recommends risk mitigation actions and next steps after FIU investigations.• Conduct ongoing monitoring of high-risk relationships, including PEPs and others as identified through the TD's risk assessment systems and other processes.• Investigate and assess the risk of incidents identified by TD's money laundering detection programs, including automated transaction and ongoing monitoring systems, unusual activity reports, media articles, and production orders. Make appropriate file/no file decisions and prepare and submit suspicious transaction reports to FINTRAC as necessary.

My primary responsibilities in this job were planning, structuring, and carrying out Due Diligence control functions, including creating SOP and process notes that would define the scope and parameters of the EDD Team. Please consider the following highlights of my experience: • Conducting Anti-Money Laundering assessment based on referrals from Business Areas, and make adetermination based on the unusual activity.• Assessing higher risk daily transaction monitoring alerts understanding the indicators, facts and context of the transaction activity to make a determination on the appropriate course of action.• Investigate and assess the risk of alerts identified by Manulife’s customer risk assessment tools.• Prepare AML/ATF case reports and external reports for review outlining the depth of investigationactivity, risk assessment and recommended remediation actions.• Ensure accurate case management and record keeping protocols are maintained with regards toregulatory filing requirements.• Lead several UA assessments concurrently giving priority to each case.• Performing AML due diligence as part of ongoing monitoring of high-risk customers.

My primary responsibility is to contribute to the overall success of the FIU by conducting investigations intended to effectively mitigate risk and address all relevant regulatory requirements. • Performing investigations and documenting clearly reasoned findings and actions associated with FIUinvestigations, along with the delivery of timely disposition of such investigations.• Acted as a key resource / specialist owner or representative by providing technical subject matterexpertise / analysis or operational process support on AML/ATF, Sanctions/ABAC matters.• Ensured currency transaction reports, suspicious activity reports and suspicious transaction reports arefiled in accordance with regulatory requirements.• Conducted ongoing monitoring and assessment of AML risks and recommend appropriate actions tomitigate such risks.• Investigated and analyzed suspicious activities and transactions flagged by AML monitoring systems.• Collaborated with internal departments to enhance AML controls and procedures.• Prepared and submited regulatory reports as required.• Provided training and support to staff on AML compliance matters.

• Manage large amounts of inbound and outbound calls promptly• Follow communication “scripts” when handling different topics• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.• Seize opportunities to upsell products when they arise• Build sustainable relationships and engage customers by taking the extra mile• Keep records of all conversations in our call center database in a comprehensible way• Frequently attend educational seminars to improve knowledge and performance level• Meet personal/team qualitative and quantitative targets