Sameer Jan Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

India

• Built and maintained a profitable, small family business for 3 years• Responsible for all aspects of marketing/communication – operation management, sales, etc.• Built and maintained courteous and effective working relationships.• Collaborated with team members to achieve target results.• Managed complaints with calm, clear communication, and problem- solving.• Spoke to customers in multiple languages to resolve problems and answer questions.• Measured and accurately processed materials to minimize wastage.• Optimized team training and staff development.• Promoted safe working environment by implementing regulatory standards, policies and guidelines.• Guided teams in product merchandising and inventory management.• Operated tills to accurately process cash and credit card transactions.• Met budget targets through responsible planning and resource allocation.• Demonstrated consistent hard work and dedication to achieve results and improve operations.• Handled customer concerns and always delivered as per customer expectations• Diffused challenging situations using conflict management techniques.

Dubai

• Designing and implementing a strategic sales plan that expands company's customer base and ensure it's strong presence• Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs• Present sales, revenue and expenses reports and realistic forecasts to the management team• Achieving growth and hitting sales targets by successfully managing the sales team• Identify Emerging markets and Market shifts while being fully aware of new products and competition status• Assisting Account managers in corporate sales campaigns from end to end.• Responsible for dealing and resolving client escalations.• Coordinating and liaising between various departments like Finance, Credit, Verification, and Information Technology departments for solving & analyzing client issues.• Responsible for end-to-end roadshow campaigns and advertising in the corporate companies.• Assisting Account managers in generating a footfall for the campaign by devising and implementing various marketing strategies for a campaign.• Responsible for coordinating with IT and back-office teams to start and set the corporate campaign.• Produced high-volume orders to effectively meet customer demand.• Prepared timely and accurate financial reporting and analysis.• Collaborated with team members to achieve target results.

India

• Managed the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximizing business relationships and creating an environment where customer service can flourish.• Responsible for the planning, recruitment, direction, organization, and control of sales representatives to accomplish specific objectives• Responsible for obtaining profitable results through the sales team by developing the team through motivation, counseling, skills development, and product knowledge development.• Responsible for managing the sales team, developing a business plan covering sales, revenue, and expense controls, meeting agreed targets, and promoting the organization's presence throughout Australia.• Ensured that all sales representative activities are in accordance with the company's guidelines.• Responsible for monitoring the performance of the sales team by establishing a system of reports and communications involving sales reports, cyclical sales meetings, sales newsletters, and electronic bulletins• Prepared and assisted in the collection of data for monthly, quarterly, and annual reports as may be required from time to time• Active participation in the Leadership Team for Strategic Business Planning, implementation, client interaction, etc• Liaised with customers to determine needs and provide recommendations.

Bangalore

• A single threaded process owner responsible for creating a positive impact on the customer• Handled the incoming escalations from the team to ensure consistent delivery of customer delight relating to queries or problems of the customer• Maintained and Reported the Periodic MIS to the Manager Contact Center.• Ageing complaints were monitored to ensure it did not exceed the threshold provided in the Scorecard.• Pain areas were identified, and Process improvements were initiated• Ensured to comply with risk and compliance procedures and processes• Worked with the Unit Head and Service Quality units to ensure delivery of all service goals and benchmarks.• Roster scheduling for escalation team• Identified & reported training needs for the Phone banking unit, based on the kind of Escalations that came into the team• Increased customer satisfaction through timely customer complaint redressal• Ensured that the team routed calls through IVR wherever applicable• Ensured that the responses given to customers were within standards laid down for the unit• Ageing complaints were monitored and ensured it did not exceed the threshold provided in the Scorecard• Motivated and trained new officers to ensure that performance was optimized and the reduction in the number of Escalations received• Ensuring High levels of Motivation among team members and facilitating performance that meets the Organization's expectations.• Assisted other units in times of high-pressure volume• Customized customer experiences to build brand loyalty.

Chennai

• Advice UK customers on their energy services & to switch them from one energy provider to another.• Captured customer's information accurately• Handled the team in the absence of the Manager.• Direct requests and unresolved issues to the designated resource• Keep records of customer interactions and transactions• Achieved service time and quality targets.