Sameer Jan Email & Phone Number

Bengaluru, Karnataka, India

India

• Built and maintained a profitable, small family business for 3 years
• Responsible for all aspects of marketing/communication – operation management, sales, etc.
• Built and maintained courteous and effective working relationships.
• Collaborated with team members to achieve target results.
• Managed complaints with calm, clear communication, and problem- solving.
• Spoke to customers in multiple languages to resolve problems and answer questions.

Dubai

• Designing and implementing a strategic sales plan that expands company's customer base and ensure it's strong presence
• Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Achieving growth and hitting sales targets by successfully managing the sales team
• Identify Emerging markets and Market shifts while being fully aware of new products and competition status

India

• Managed the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximizing business relationships and creating an.
• Responsible for the planning, recruitment, direction, organization, and control of sales representatives to accomplish specific objectives
• Responsible for obtaining profitable results through the sales team by developing the team through motivation, counseling, skills development, and product knowledge development.
• Responsible for managing the sales team, developing a business plan covering sales, revenue, and expense controls, meeting agreed targets, and promoting the organization's presence throughout Australia.
• Ensured that all sales representative activities are in accordance with the company's guidelines.
• Responsible for monitoring the performance of the sales team by establishing a system of reports and communications involving sales reports, cyclical sales meetings, sales newsletters, and electronic bulletins

Bangalore

• A single threaded process owner responsible for creating a positive impact on the customer
• Handled the incoming escalations from the team to ensure consistent delivery of customer delight relating to queries or problems of the customer
• Maintained and Reported the Periodic MIS to the Manager Contact Center.
• Ageing complaints were monitored to ensure it did not exceed the threshold provided in the Scorecard.
• Pain areas were identified, and Process improvements were initiated
• Ensured to comply with risk and compliance procedures and processes

Chennai

• Advice UK customers on their energy services & to switch them from one energy provider to another.
• Captured customer's information accurately
• Handled the team in the absence of the Manager.
• Direct requests and unresolved issues to the designated resource
• Keep records of customer interactions and transactions
• Achieved service time and quality targets.