Responsible for the management of the medical and the non-medical claim teams along with the recovery and the audit units within these teams. Core functions include the timely turn around of claims with a high level of accuracy and ensuring client SLA's are met to deliver customer satisfaction and stellar results. Develop processes to enhance workflows and reform current practices to optimize the output.

Managing complex Payer/Provider relations across the insurance sector, through client first initiative. Responsible for pricing control and product development of local subsidiary as well as a key member of the global provider management program.

Headed the operations of electronic claims processing and payment validation for the NHIC run SEHA scheme.Medical claims management, audit and operational leadership along with system enhancements were the key functional areas of development.

Led a very challenging and diverse operation with my team consisting of over 60 industry professionals in Toronto, Philadelphia and Nassau, servicing Canadian, Caribbean, US clientele and EA sister concerns globally. Primary focus being claims adjudication, cost containment and repricing for clients traveling for medical services in and around the western hemisphere.

Was promoted to the current position and am now handling the entire MENA region with offices in Abu Dhabi, Dubai, Kuwait and Egypt.Have team of 5 Assistant Managers, 4 Supervisors, 8 Team leaders and 100 processors.Extensive knowledge of all Insurance and TPA practices in the region.

Joined NAS when we had 10,000 insured lives. Leading a team of 10 medical officers and supervisors and 20 processors.Involved in all operations of the TPA - production, claims, network and finance.

Was involved in setting up the policy and procedures for the insurance department of the Hospital.Involved in the accreditation process of the Hospital.Negotiating prices and discounts with Insurance companies.