Sameer Kalwar Email & Phone Number

NEW Mumbai

• Major Highlight & Responsibility –
• Service In-charge and Stock Manager for Inventory
• Handled Customer Issue, Timely generation of Service Orders
• Supervise all Customer Complaints
• Manage employee performance and provide ongoing feedback to train, cross-train and develop employees
• Work with Workforce cell teams to insure development in team concepts

Andheri

Major Highlight & Responsibility –  To handle in and out calls an inform to customer about current details. To assign pickups and drops for 14 pickup boys. To have follows up with pickup boys and update in SCM. To handle escalation calls. Mostly deal on total loss handset and delivery to total loss dept. with of verified documents

NEW Mumbai

Major Highlight & Responsibility –  Since it was Samsung Authorized Service center, I used to handle customers at front desk directly. Listing to the issue customer facing with his handset and preparing the job sheet (Service Work Order) accordingly. Making customer ease by listening to their issue relating to the device and by resolving their issues..