Major Highlight & Responsibility – • Service In-charge and Stock Manager for Inventory• Handled Customer Issue , Timely generation of Service Orders • Supervise all Customer Complaints • Manage employee performance and provide ongoing feedback to train, cross-train and develop employees• Work with Workforce cell teams to insure development in team concepts• Create enduring relationships with all levels of management and fellow co-workers• Perform periodic checks to determine which products to order.• Assist with weekly inventorying duties frequently earning praise for accuracy and productivity.• Skillfully track daily receipts respond to customer complaints motivate staff and assist with stock duty• Frequently tracked merchandise to alert management when reordering was necessary.• Developed a solid reputation for going beyond assigned duties to increase the efficiency of store operations.• Assisted with inventory tracking restocking merchandise placement and store room organization

Major Highlight & Responsibility –  To handle in and out calls an inform to customer about current details. To assign pickups and drops for 14 pickup boys. To have follows up with pickup boys and update in SCM. To handle escalation calls. Mostly deal on total loss handset and delivery to total loss dept. with of verified documents

Major Highlight & Responsibility –  Since it was Samsung Authorized Service center, I used to handle customers at front desk directly. Listing to the issue customer facing with his handset and preparing the job sheet (Service Work Order) accordingly. Making customer ease by listening to their issue relating to the device and by resolving their issues. To convince customer if their handsets found damaged and doesn’t gets covered under warranty.  Ensuring that their issue will be clear on priority basis and taking follow up of those cases till gets closed. Maintaining record of customers. Keeping record and generating daily, weekly and monthly productivity reports. Handling customer’s phone calls and responding to their quires regarding their submitted device for repair while working at back office. Calling customer and taking approval for repair estimation cases. Making calls to customer once their handset gets repaired and taking feedback from them once gets dispatched to them. Delivering the handsets to the customer at dispatch counter and resolving their issues if any while delivering the handset.