Achievement: Successfully installed more than 40 MRI machines, which played a pivotal role in generating a revenue increase of around 100 CR. Developed and implemented a comprehensive training program for service engineers, resulting in an improvement in customer satisfaction ratings and service response times. Established a robust network of direct sales distributors, leading to an increase in market penetration and sales volume in the healthcare imaging sector. Streamlined the spare parts inventory management process, reduced lead times and ensuring uninterrupted service delivery to clients. Achieved a significant increase in service contract renewals, enhanced customer retention rates and contributed to sustained revenue growth.

Achievement: Successfully improved equipment uptime across multiple locations, achieving a reduction in downtime through effective maintenance strategies and proactive service management. Engaged in negotiations for advantageous service contracts with OEMs, leading to a decrease in service overheads and enhanced cost efficiency for the organization. Created an extensive training program for technicians, improved their skills and knowledge, which resulted in a boost in service quality and customer satisfaction. Established a preventive maintenance schedule that led to a decrease in emergency service calls, thereby enhancing overall operational efficiency.

Key Result Areas: Collaborated with the Uptime Service Center to manage real-time customer calls, ensured efficient inventory reporting, spare parts ordering, and scheduling of preventive maintenance activities. Ensured compliance with real-time call management protocols using PRISM, enhanced customer satisfaction through timely service delivery. Conducted follow-up calls and site visits to customers, addressed concerns and improved overall customer satisfaction levels. Assisted the Service Manager in identified technical training needs for team members, facilitated skill development and enhanced service delivery capabilities. Participated in service forecast meetings, provided insights on service trends and customer needs to inform strategic planning. Maintained and troubleshot a wide range of medical imaging equipment, including Cath-Labs, X-ray machines, and mammography systems, ensuring compliance with safety and maintenance protocols. Completed mandatory updates and modifications for equipment, ensured adherence to regulatory standards and enhanced operational safety. Graduated from the M2 Management program, focusing on leadership development and enhancing managerial skills for effective team management.Achievement: Achieved an increase in customer satisfaction ratings through effective service management and proactive customer engagement strategies. Successfully reduced equipment downtime through the implementation of a structured preventive maintenance program.

Product Specialist for CATH LABS, DFR (Digital fluoro Radiography) X-Ray Machines, C-ARMS, and MAMMOGRAPHY• Managing and allocating the Service Partners in the Region• Successful Installation and Handing Over of the Products• Scheduling the Preventive Maintenance of Key Accounts, Modifications andUpdates for the Equipments.• Responsible for Promotion and Collection of Service contracts