Managing outsourcing and transformation projects using Project Management Methodology- Provides project management expertise and leads key project work streams, working with the full project life cycle, following project Governance processes- Provide initiation, definition, delivery and closure of projects within agreed timescales, Cost and Quality- Governance & Documentation - Ensure proper governance is followed and all documentation prepared within timelines, reviewed by relevant stakeholders and signed off prior to Go- Live and shared with relevant stakeholders for archival and future reference in order to meet the audit requirements.- Lead the planning and implementation of project- Establish project scope, goals and deliverables- Develop full scale project plans and track all actionable to closure- Responsible for accurate and timely reporting against the project plan and budget in line with agreed Programme governance- Issues, Risks & Dependencies - Facilitate in identification of risk , issues and dependencies , both onshore and offshore : documentation : identification of mitigants and Controls- Complete sign off form all stakeholders of the risk assessments undertaken - Managing projects in different business areas e.g. Retail/ Corporate/ Business/ Commercial/ Investment Banking

Team Management Manage a 9 member team, 5 processes and always keep them inspired and motivated to deliver more Develop, lead & execute operational strategies.  Prepare smart objectives and define KPI’s to measure team performance Train, guide & direct the team members to achieve their goal Provide constructive feedback to develop & achieve more Created a cohesive, creative & comfortable working environment Maintain good professional & working relationship with all business stakeholders across the globe Operational Improvements Earned reputation for commitment to operations improvement. Routinely and proactively implemented new procedures, improved efficiency and productivity while reducing waste and costs. Proved successful in every challenge and opportunity given to me Reduced the workforce by 20% while promoting the self-service platform (IProcurement) to raise purchase requisition Increased efficiency & productivity by reducing the ordering cycle time by 25%. Ordering cycle time reduced from 8 minutes to 5 minutes Resolving purchase order, contract, invoice, or payment discrepancies; insuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments. Ensuring payments are made on time to suppliers and electronic transfers & payments are completed. Reconcile accounts payable transactions & do a thorough analysis of all payments made Enriched end user experience by making the systems simpler and easier to use through change requests Completed all projects & assignments with due diligence and within the tight schedule Research & resolve invoice discrepancies & issues & maintain a good working relationship with vendors

Screening & Booking of Orders Handling Customer Escalations Solving Invoicing Issue Preparing Reports Raising Credit Memo Order to Cash Quote to Order