• Monitoring operations; responsible for planning and achieving set branch targets from time to time. • Implementing corporate goals, managing resources and plans for the achievement of goals. • Adhering to standard operation procedures by studying the requirement, level, activities, reporting formats, etc. under different heads of operations mentioned below. BOX OFFICE operations:- Managing Movie Tickets Counter Selling; online bookings; mobile ticketing-interactive voice response; tele booking. Lounge and Floor operations:-supervising gold class, kitchen and lounge, floor operations consisting seating arrangement and ensuring highest quality of service inside the auditoriums. Food & Beverage operations for concessions:-Managing high frequency takeaway outlet ensuring preparation and availability of menu items, in house products and other fast selling items. Projection and programming:-movie Content check reports, censor certification and its guidelines, commercials schedule for branding and promotions. Business Development penetrating existing market and gaining new customers. Relationship management:-identifying and retaining high end customers, preparing guest history and customer database, loyalty programs for retreating business. Marketing and promotional activities:-displays promotional activities, distribution of marketing material and feedback to ensure full worth of client's promotional activity. Human Resource Management • Roastering by Productivity Based Roastering System, Employee benefits and welfare. • Leading, training & monitoring the performance of team members to ensure efficiency in operations and meeting of individual & group targets. • Creating and sustaining a dynamic environment that fosters development opportunities & motivates high performance in team members.