Sameer Khan Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

As a Senior Bench Sales Recruiter I'm responsible for managing and expanding the pool of available IT consultants who are not currently assigned to a project ("on the bench"). I work closely with the sales team to understand client requirements and match them with suitable candidates from the bench.As a US IT Recruiter, prime role includes sourcing and screening candidates for IT positions, matching qualified candidates with suitable job openings. I often work closely with hiring managers to understand job requirements and negotiate offers.

Mumbai, Maharashtra, India

As a Chat Support I'm specialized in reinstating TV, mobile, and broadband account packages to retain customers and assisting customers who are considering cancelling their services. I'm engage in live chat conversations, understanding the reasons behind customer dissatisfaction, and recommending suitable solutions to address their concerns. My expertise includes reactivating or upgrading packages, offering discounts or promotions, and providing personalized assistance to retain existing customers. After working as a Chat Support Specialist for one year, I was promoted to an Upgrade Calls Sales and Customer Service Representative. In this role, my responsibilities included upgrading TV, mobile, and broadband account packages. I utilized my knowledge and experience to identify customers' needs, recommend suitable upgrades, and provide excellent customer service throughout the upgrade process. My goal was to maximize customer satisfaction and revenue by effectively promoting and selling upgraded account packages.

Mumbai, Maharashtra, India

As a Senior Customer Service Representative I'm specialized in computer software issue resolution with upgrade sales expertise. I'm responsible for providing customer support, resolving technical issues related to software applications, and promoting upgrade options to customers. I possess advanced knowledge of the software products we support, allowing us to effectively troubleshoot and resolve customer queries or concerns. In addition, leverage sales skills to proactively identify opportunities to upsell customers on upgraded software versions or additional features. Communicating and problem-solving abilities ensure a positive customer experience and contribute to revenue growth through successful upgrade sales.

H.S.C, Business/Commerce, General

S.S.C