With over 6.5 years of experience as an IT Consultant at IT SUPPORT SOS, I have developed a strong expertise in hardware, technical support, and computer repair. I have successfully delivered multiple IT projects for clients across various sectors, ensuring quality, efficiency, and customer satisfaction. I am also ITIL certified, demonstrating my knowledge and skills in IT service management.Since September 2022, I have been working as a Lead Ops Engineer and a Technical Project Manager at Gentium Tech International, a leading global provider of IT solutions and services. In this dual role, I am responsible for overseeing the operations and maintenance of the IT infrastructure, as well as managing the planning and execution of complex IT projects. I work with a diverse and talented team of engineers, developers, and project managers, collaborating to deliver innovative and effective IT solutions that meet the needs and expectations of our clients and stakeholders. I am passionate about applying my hardware and technical skills to solve challenging IT problems and create value for the organization and the industry.