Sameer Khan Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai Area, India

Mumbai, Maharashtra, India

• Responsible for handling sales in Group Business, and onboarding broking professionals for sales revenue generation.• Taking care of broker business for group term insurance across pan Mumbai. Handling broker payouts, commission and empanelment.• Handling renewals, and existing client relationship for entire group term and group health shield products.• Managing mix and match products of health and term.• Monitoring overall process for Specified Persons licensing. Ensuring completion of their training & examination in coordination with the regional sales team & training institutes. • Providing support to partners by implementing improved process & updating the sales team with new guidelines & process. Resolving Operational Issues and queries related to operational System & Online. • Tracking Industry business trends, regulatory changes and challenges & doing business analysis and planning.• Responsible for building and deepening of relationship with existing Mapped clients.• Regular meeting the existing base of customers and ensuring high level of service delivery.• Ensuring the achievement of monthly revenue target by maximum penetration of insurance products.• Responsibility for acquisition of high value relationships for the branch through reference.

Mumbai, Maharashtra, India

Establishing productive, professional relationships with key personnel in assigned channel partner accounts.Co-ordinating the involvement of company personnel, including support, service and management resources, in order to meet channel partner performance objectives and channel partners expectations.Meeting assigned targets for profitable sales volume and strategic objectives through assigned channel partner accounts.Managing potential channel conflict by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement.Leads solution development efforts that best address end user needs, while coordinating the involvement of all necessary company and channel partner personnel.Build and maintain relationships with the entire customer base assigned by ensuring constant engagement with customers during the life cycle and moments of planned spontaneity.Actively engage with the existing customer base for repeat & referral bookings during new launches and sustenance phase of various projects.Achieve and exceed sales targets from existing customers through relationship and loyalty management.Responsible for customer satisfaction and high service quality standards- Consistency in experience backed up by constant monitoring and necessary enhancements.Implementing suggestions received from customer in purview/process improvement of the organisation.Managed launch events spanning through a long duration of time and arranging end to end logistics for the events.Work closely with senior management to identity, develop and implement training and development programs in line with the business objectives.

Mumbai, Maharashtra, India

• Managing team of 2 Team leaders, 30 in store promoters and 3 back office form processing staff.• Handling key account’s for Modern trade chain across Mumbai (Vijay Sales & Top 10 chain).• Taking care of overall account in Thane and South region in terms of Postpaid, Prepaid, promoter productivity and revenue parameters.• Running marketing campaign for specific period to boost sale, like BTS, Independence Day etc.• People management (Recruitment, interviewing of staff, and providing training till onboarding.• Bi-monthly meeting with key account for discussion on new product launch, promotional campaign and YOY growth.• Ensuring minimum 80% of Promoters achieve their incentives parameter and 90% of Promoters are on AON>90 days thus resulting in achievement of prepaid, postpaid and revenue targets.• Ensuring that gadget stores and key accounts payment are released within TAT of 45 days through Distributor.• Opening of non-promoter outlets on monthly basis and driving business.

Mumbai

• Ensuring retention target is met across the Zone (Vendor level and at Vodafone stores).• Revenue enhancement across the zones by giving priority of retention to Ultra high value customers and high value customers.• Vendor Management (Monthly review with the Vendor in presence of Process manager and team members, maintaining profitability of the business, Managing the team and driving the team, achieving target in positive attitude).• Recovery of outstanding amount from the customers while retaining the involuntary suspended cases through the executives aligned at vendor partner.• People management (Recruitment, interviewing of staff, and providing fewer aspects of training, data management amongst the staff in case of absenteeism).• Store Retention Management (Managing Retention of 8 stores across West Zone, ensuring bi monthly review to resolve the concerns, Visiting stores on daily basis and interacting with customers as an point of escalation, Coordinating with store manager with regards to target setting for the store retention).• Maintaining the quality of the retention executives at the agency as well at the stores.• Ensuring complaints are resolved within TAT with customer delight.• Ensuring 100% audit is covered thus resulting in minimal errors.

• To handle all service related query and after sales service to the specified assigned corporate client.• Retention of the assigned corporate client.• Ensuring timely service review is done with the key decision maker of the corporate client.• Resolution of complaints within TAT as a point of escalation.• Ensuring additional business opportunity/growth from existing corporate client by providing timely delightful service.• Assisting collection team in timely recovery of outstanding amount from the existing corporate client through prompt resolution of the query/issue.• Government account was assigned as major part of the KRA.

Mumbai, Maharashtra, India

• To Handle All Fast Track Cases related to below:-• Proper retention of the customer with appropriate retention tools.• Disconnection.• Complaints.• Services.• TRAI cases.• Internal coordination with different departments to provide immediate and optimum resolution to the customer.