Sales And Customer Service Executive
• Generated sales from the designated territory• Developed new business accounts and managed the existing customer.• Managed the company’s business activities for the location• Monitored and controlled the credit in the market and made out the recoveries• Represented company in local exhibitions for related products Handle customer quires, redirect requests and orders to affiliates. Provide appropriate solutions within the time limits and follow up to ensure… Show more • Generated sales from the designated territory• Developed new business accounts and managed the existing customer.• Managed the company’s business activities for the location• Monitored and controlled the credit in the market and made out the recoveries• Represented company in local exhibitions for related products Handle customer quires, redirect requests and orders to affiliates. Provide appropriate solutions within the time limits and follow up to ensure resolution. Maintain customer and affiliate accounts by updating account information on a regular basis. Receive market prices, update and dispatch customer’s and affiliates price lists periodically. Support affiliates customer services related matters with customers. Build sustainable relationships of trust with the customers through open and interactive communication. Preparing spare parts and materials for the project and after sales team from the local market. Coordinating between the sales team, design team and clients to ensure the proper fulfillment of all contracts terms Responsible of the equipment transportation, delivery and installation. Handling all after-sales issues (Warranty, Customer Support, Spare Parts and Maintenance) Responsible to provide and monitor the execution of Preventive Maintenance schedules for each outlets. Conducting Technicians meeting on daily basis, to ensure that they are fully aware of their daily work schedule and that routes are cost effective in terms of time. Act as team leader of Technicians ensuring special projects are completed within required time frames Develop and implement an efficient work flow and information tracking/retrieval system across all assigned projects and maintains/archives files and records. Participate in the planning, coordination, and preparation of major business meetings. Communicating with multiple levels (Managers, Engineers, Supervisors and Workers) in order to complete all scheduled and unscheduled tasks. Show less