Sameer Maharjan Email & Phone Number

Ascot, England, United Kingdom

- Responsible for ordering and purchasing within the hotel. This includes stock orders, levels, stock takes and to monitor/recording all wastage.- Ensuring staffs are receiving necessary training and outsourcing external trainings.- Monitor staff performance and assist in conducting performance reviews.- Creating a menu maintaining 81.2% of beverage GP.- Hire new team members and oversee training of new team members anddevelop training schedules as required.- Creating two weeks rota in advance maintaining budget and covering all business.- Ensure that food and beverage service is maintained to high level and being served in compliance withoperating procedure.- Responsible to create SOP for all the service for excellence customer service.- Strive to achieve sales targets while respecting budgets during day-to-dayoperations.- Delegate tasks appropriately to team members and assist the team as required.- Regularly inspect all front- and back-of-the-house service areas and equipment to ensure that standards of the department are met.- Create and maintains procedural protocol for Outlet Operation.-Responsible for holiday management for the staff.- Handled guest problems and complaints.

Ascot, England, United Kingdom

- Assisted the Line Manager in ensuring sufficient team members at all times and within agreed budgets.- Contributed to training and development of the team members.- Supported the management team to ensure the efficient coordination of the catering operation, back of house procedures, functions, events and administration.- Trained new employees and conducted induction plan depending upon learning ability of an employees.- Attended catering meeting ensuring all upcoming functions are run smoothly.- Filled in for absent employees and assisting teams as needed to successfully complete projects.- Maintained a high and consistent standard of customer service.- Responsible for smooth running of wedding, conference and dinner service.

Ascot, England, United Kingdom

Food and Beverage / Conference & Banqueting- Planned a set of Standard Operating Procedures for food and beverage equipment.- Implemented online cocktail master class during lockdown to enhance social media marketing.- Responsible for private dinner, weddings and private conference.- Responsible for setting up event and conference following the hotel standard.- Responsible for hiring new staff and training them.- Designed a new bar menu with emphasized on cocktail and new pricing.- Managed stocks including inventory ordering and checking.Reception- Verified that personal and payment information on guest accounts was accurate and complete.- Meeting and greeting visitors, signing them in per security protocols.- Answered inbound calls and forwarding via the internal communication system.- Handled internal requests to book meeting rooms and conferences.- Handled all the complains and registered in Duty Manager log book.Housekeeping- Supervise employees in the daily process of cleaning vacant and stayover guest rooms.- Took responsibility on overall staff training.- Inspect all vacant ready and cleaned rooms daily.- Work closely with the front desk, maintenance and general manager to address issues and concerns.- Ensure all common areas are clean and represent the standards of the hotel.

Ascot, England, United Kingdom

- Creating a set of Standard Operating Procedures for food and beverage equipment.- Producing lockdown cocktail series for social media marketing.- Helping with the hotel maintaining including gardening and house keeping - Taking responsibilities for setting up event and conference following the hotel standard.- Stayed in one month lockdown to server the private event.

Sheffield, England, United Kingdom

- Designed a successful cocktail menu that enhanced the number of customer by 15%.- Presented takeaway cocktail system that increased total weekly sales by 30%.- Contacting, setting up and controlling delivery systems during COVID-19.- Generated contracts and bills for exclusive orders.- Assisted in training of over 10 waiting staff, insuring attention to detail and comprehensive understanding of restaurant methodology and practices. - Managing stocks including inventory ordering and checking.- Practice and controlled stock rotation and storage method.- Introduced a new efficient daily, weekly and monthly cleaning routine

Sheffield, England, United Kingdom

- Ensured sales entries are correctly entered and receipts are issued to customers before money is collected.- Ensured service standard was maintained.- Handled complaints and restaurant related issues promptly.- Maintain and guarantee an excellent level of hygiene at all the time.- Trained 10 new employees and provided ongoing training for all staffs.- Maintain a constructive, harmonious and communicative working in all departments.- Send daily report of activity to the manager.

Stratford-Upon-Avon, England, United Kingdom

- Worked as a team to delivery excellent dining service - Practiced up-selling technique as a team that increased revenue up to 300%. - Gained advanced knowledge about beverage and the serving standard.- Created a welcoming environment for guests and ensured customers' satisfaction through ('Dare to Connect') training program. - Took responsible for cashing up and re-stocking following stocking procedure.- Practice time management by balancing between university assignment and work schedule.

Matlock, England, United Kingdom

- Practiced communication skills with both customers and staffs.- Gained knowledge regarding table service.- Made suggestive selling to the customer for great meal experience.- Monitored dining area to ensure best possible customer experience.- Assisted co-worker in carrying out their part of service meals.- Received about 50 five star trip advisor review.

Master'S Degree, International Hospitality Management, 2:1

Bachelor'S Degree, International Hotel Management, 2:2

College, Hotel, Motel, And Restaurant Management, 63%

High School Diploma, Management, 78%