Sameer Mehrotra Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Coordinate and deliver the operational data model that drives design of the customer journey strategy and support day-to-day operations across the business to ensure delivery of a ‘world-class’ experience for Australian businesses. Work collaboratively in cross-functional scrum teams with Marketing, Analytics and Product colleagues to enhance customer digital journeysAchievements• Great Employee Moments (GEM) nomination for persistence & perseverance on eStatement discovery work resulting in identifying pathway for delivering improved customer experience & significant paper cost reduction for the ogranisation• Influence L&Egend (Learning & Experience Legend) award for Insta famous contribution to the village

Sydney, Australia

End to end responsibility for the delivery of monthly Technology workforce reporting, analysis & advice for Group Technology. Partnering with Technology Finance team & Group Tech Leadership teams in formulating forecast, develop & govern Labour recharge methodologies for project workforce. Drive and leverage data analytics to enhance organisational decision making by providing insights into Technology workforce.Achievements• Finance Professional Award (FPA) nomination (2HFY20) for delighting the stakeholders by taking the initiative to build the Technology workforce dashboard using Tableau that helped the stakeholders in managing their workforce and identifies opportunity to improve their workforce mix and cost• FPA winner (2H2019) for volunteering my expertise and built a CRM tool using Access database for Bungree Aboriginal Association to help them track and report on client information. • FPA nomination (2H2019) for delivering CFO Scorecard using Tableau which provided a level of granularity and insight into our divisional performance in a simple. This work was showcased in CFO’s Finance Forum slides (August 2019) and incorporated into CFO’s 1:1 meeting with the CEO• FPA winner - (1H2018) for the end to end successful and timely implementation of Group redefined FTE definitions which had a flow on impact on multiple teams/systems. This change was critical to support Finance in managing Group FTE• FPA nomination (2H2018) for the delivery of FTE monthly dashboard as an improvement initiative, which helped Technology BAU Finance Partners to analysis month-end result in a much quicker and more effective way and saved the team members 1-2 days of manual effort in putting this information together• FPA nomination (2H2018) in playing an instrumental role in implementation of an initiative that benefited 750+ Technology resources saving ~3500 hours of effort & cost savings by cancelling 520 system licenses

Sydney, Australia

Lead the improvement/simplification of project information in Westpac Project Portfolio Management tool (Clarity). Manage the end-to-end delivery of Project workforce Capability improvement initiative that aims at driving capability growth for practitioners to support delivery of transformation agenda through the creation of a project delivery talent factory. Achievements• RISE Award winner (Q2-FY17) for my ability to work in a cross-functional team & anticipate and respond to the expressed and unexpressed needs of the customer and willingness to go the extra mile • Successful delivery of Accelerate Talent Program (82% response rate) - an initiative for the Westpac Group project community aimed at driving capability growth for practitioners to support delivery of transformation agenda through the creation of a project delivery talent factory• Identified potential savings of approx. $20 M by highlighting areas of opportunity for optimising the IT/Project Job Family resource mix between permanent and contractors

Sydney, Australia

Lead the enhancement of reporting metrics including the review and revision of underlying processes including incident management, complaint management, and mandatory training. Build governance and reporting mechanisms for tracking of various compliance initiatives across the functionAchievements• Development & rollout of Risk Appetite Statement metrics for Board and Divisional reporting• Created Compliance Leadership Team oversight reporting mechanism through building an interactive SharePoint dashboard of key metrics• Significantly improved the Governance model by moving the Leadership Team meeting space to SharePoint & thereby creating a central location to capture agendas, papers, reports and action items

Sydney, Australia

Driving the Monthly forecasting process for Branch Workforce and present the findings/highlight trends/insights to senior management and thereby assist them in informed decisions making process. Actively search for opportunities to improve the teams BAU reports to ensure that they are even more accurate and provide a more granular measure of cost impacts within the Retail Business. Use statistical tools such as Mini tab, multiple regression analysis to analyse the data & implement findings in the Workforce ModelAchievements• Successfully lead the project of switching Impact 360’s data feed coming from the new Teller system introduced by Westpac which included data validation, checking data quality & implementing changes• Delivered significant FTE saving opportunities across Westpac Brand branch network as part of the Spider project• Nominated from the team to work on secondment on Bank Now Project which involved delivering of wholesale changes to branch staff operating model, marketing, technology, and physical design

Glebe, Sydney

Managing the budgeting & resourcing requirements for AAPT Consumer call centers located at various locations nationally and overseas. Work with Team managers and department heads to forecast and model future skill demands to meet new and changed products, services, and technologies. Develop sophisticated excel based modelling tools to highlight key variables in a future strategy and their sensitivity impacts on bottom line. Design, manage, and conduct research, data collection, and data analysis, including workload analyses to develop findings, conclusions, and recommendations to help Team managers meet their workforce objectives.Achievements• Recognised by General Manager Customer Operations on making complex set of models simple, with the ability to drive and inform a good strategic business conversation

Sydney, New South Wales, Australia

Provide reporting and analysis support to Senior Management in Wholesale – including Group Managing Director, MD, GM Customer Operations, and Manager as required. Support the sales team in successfully negotiating customer deals by providing them the customer information as a single view i.e. report on all aspect of customer interaction with the company.Achievements• Employee of the year award for 2007 – 2008 as a part of a cross functional team that delivered segment-based reporting that supports Market Based Management in the business and sees the development of a wholesale portal which centralised all key business reports.

Graduate Diploma In Information Systems Management, Information Technology

Information Systems Management, Digital Networking, e-commerce, Database Management and Implementation

Mba, Hotel Management

Corporate Finance, Management Accounting, Organisational Behaviour, Human Resource Management, Marketing, Hotel Management

Financial Systems Analysis Using Excel (Vba), Scenario Modelling

Financial Analysis Using Excel, Financial Analysis Using Excel

Microsoft Access 2007 - Visual Basic For Applications

Sas Programming 1: Essentials, Computer Programming

Oracle Database 10G: Introduction To Sql Ed 2, Sql Language

Lean Six Sigma Foundation, Business Improvement Methodology

Business Analysis Practitioner, Business Analysis

Business Analysis course for Project Management as per National Competency Standards for Project Management (NCSPM)

Hotel Management, Hospitality Administration/Management

Secondary School