14+ years of experience in planning, delivering and supporting large-scale business critical applications. Systems Specialist with experience in Revenue Management systems for Airline passenger and Cargo domain, with robust commercial and solid analytical acumen developed from various positions held throughout my professional career including Revenue Optimization management, Business Analysis, Project Management, Change Management, Application Support, Customer Care. > Committed professional with extensive experience on conceptualizing, planning, delivering value-added business solutions through innovative IT/technology services. > Expertise includes project design and management, data analysis and interpretation, familiarity with Agile project management methodologies and writing user stories.> Understanding business requirements and clearly documenting them during RFP/RFI and POC stages. Participate in pre-sales workshops and demo sessions to draft technical evaluation responses to help shape best fit solution.> Facilitating the mitigation of risks and issues throughout the project implementation phase and supporting in executing feasible solutions to broadly relevant problems.> Develop user guidelines and documentation, coordinate training design and development for new system implementations and Subject matter expertise to conduct inhouse training for business users.> Responsible for providing strategic and innovative solutions & services to achieve ancillary revenue targets >