Sameer Mohd Email & Phone Number

Telangana, India

Hyderabad, Telangana, India

Noida, Uttar Pradesh, India

Managed & implemented voice automation calling system, deployed at 84-95 outlets across India which helped in the increase of service revenue by 20%, and reduced loosing of customers by 5%.Designed the speech analytic business solution with a team of 8 members using machine learning algorithm. To provide business insight (customer sentiment/emotion, user persona, training needs of the agents).Established processes that lead to improvement of the team productivity by 40%. Ensuring the qualityassurance standards are followed for the proper delivery of the project.

Complied the user data to understand technical issues and modified the software to fix bugs & enhance the interface, improving user satisfaction by 32%. Identifying the various types of data points to design the automation process to help the team to increase efficiency by 15%. Using Scrum methodologies, ensured the software development team had the resources to meet deadlines & escalated roadblocks to management when necessary. Implemented the release management structure to ensure proper planning, scheduling & controlling of an entire software build through every stage & environment involved, including testing & deploying software releases.

Khazipet, Telangana, India