Sameer Moolchandani Email & Phone Number

Jaipur, Rj, In

Jaipur, Rajasthan, India

•Effectively managed a high-volume of inbound customer calls and exceeding the required KPI’s and monthly sales targets.•Responding to customer emails and calls to resolve problems such as wrong orders, delivery issues, payments, warranties, exchanges and refunds.•Responding to client complaints, ensuring prompt resolution of issues to avoid future escalations.•Manage critical, high impact escalated customer cases to ensure a timely resolution and minimize financial… Show more •Effectively managed a high-volume of inbound customer calls and exceeding the required KPI’s and monthly sales targets.•Responding to customer emails and calls to resolve problems such as wrong orders, delivery issues, payments, warranties, exchanges and refunds.•Responding to client complaints, ensuring prompt resolution of issues to avoid future escalations.•Manage critical, high impact escalated customer cases to ensure a timely resolution and minimize financial risks.•Assisting clients during their visit to the experience center and pitching in products according to their specifications and requirements.•Endorsed additional services and products to retain existing clients and develop future business.•Meeting and exceeding the required KPI’s and targets. Secured revenue of ₹4cr. Show less

Halesowen, England, United Kingdom

•Periodically optimizing shipping and improving inventory integrity by analyzing healthy stock levels in line with the company targets across 3 shipping locations.•Cultivate relationships with vendors and customers using interpersonal communication skills, resulting in strong partnerships with common goals.•Key contact regarding Purchasing/Supply Chain with international suppliers, including, India, Italy, and Portugal.•Coordinate supply chain management using in-depth knowledge of… Show more •Periodically optimizing shipping and improving inventory integrity by analyzing healthy stock levels in line with the company targets across 3 shipping locations.•Cultivate relationships with vendors and customers using interpersonal communication skills, resulting in strong partnerships with common goals.•Key contact regarding Purchasing/Supply Chain with international suppliers, including, India, Italy, and Portugal.•Coordinate supply chain management using in-depth knowledge of sales, production, and quality assurance,confirming alignment with company objectives.•Determine and track Key performance indicators (KPIs) by effectively managing detailed data, for sound decision-making.•Supervised calls from different desk and handling customer escalations and coordinate with other departments to resolve issues. Handling call calibrations and conducting training sessions for the team.•Determined process gaps and designing & conducting training programs to enhance operational efficiency and retain talent by providing optimum opportunities for personal and professional growth.•On-hand reporting to identify overstocked items and monitor inventory turns for all locations.•Working in line with the logistics handlers and shipping lines regarding shipment, container deliveries/movements.•Work closely with the Operations and Office Manager to establish goals and directions and deal with any overarching problems.•Coordinating with the team to ensure all the shipping administration and documentation are handled correctly.•Creating Profit forecasts, costing, and analysis of price competitiveness reports on a monthly basis.• Management of all incoming stock allocation, utilizing the system and customer information (using feedback from Sales) to ensure that all customers are satisfied and that the stock is used as effectively as possible.•Regularly conducted stock takes covering £2 million worth of stock and investigated discrepancies with thorough details. Show less

Kota, Rajasthan, India

•Successfully completed critical aspects of deliverables with a hands-on approach that facilitate the Partners ability in effective decision making.•Manage Inbound/Outbound & Back office and ensure their SLA/deliverables are in the line of customerrequirement.•Deal with customers to determine requirements and resolve incidents.•Processed Invoices along with providing resolution of all the customer queries via email/calls.•Recording invoices and keeping track of them for the… Show more •Successfully completed critical aspects of deliverables with a hands-on approach that facilitate the Partners ability in effective decision making.•Manage Inbound/Outbound & Back office and ensure their SLA/deliverables are in the line of customerrequirement.•Deal with customers to determine requirements and resolve incidents.•Processed Invoices along with providing resolution of all the customer queries via email/calls.•Recording invoices and keeping track of them for the designated clients in accordance with the agreed-upon SLAs.•Reviewing and validating all the basic requisites such as Purchase orders, supplier names, bank account details,etc. before passing an invoice for payment.•Follow up with calls or emails to request a resolution for the invoices that are pending in accordance with the guidelines.•Reviewing the credit limit offered to the customers and ensuring the timely generation of invoices.•Created in-depth reporting relating to all aspects of the company.•Executing the management's internal compliance policy and rules in their regular operational tasks.•Prioritized conflicting needs, handled matters expeditiously/ proactively, and followed through on projects to successful completion, often with deadline pressures. Show less

Bachelor Of Business Administration - Bba, Accounting And Finance

Commerce