Sameer Muhammad Email & Phone Number

Dubai, United Arab Emirates

• Develop and implement investment strategies to meet clients' or organizational financial goals.• Oversee the management of investment portfolios, ensuring diversification and risk management.• Conduct thorough research and analysis to identify investment opportunities and market trends.• Lead a team of portfolio managers and analysts, providing guidance and support.• Foster a collaborative and high-performance team culture.• Ensure effective communication and coordination within the team• Collaborate with clients to understand their financial objectives, risk tolerance, and investment preferences.• Communicate investment strategies and portfolio performance to clients.• Address client inquiries and concerns in a timely and professional manner.• Monitor and assess market and portfolio risks.• Implement risk mitigation strategies to protect clients' investments.• Stay informed about economic, regulatory, and geopolitical factors that may impact investment portfolios.• Regularly assess and report on the performance of investment portfolios.• Provide insights and recommendations for portfolio optimization.• Develop and present performance reports to clients and stakeholders.• Ensure compliance with relevant financial regulations and industry standards.• Stay informed about changes in regulatory requirements and implement necessary adjustments to portfolio management practices.• Contribute to the development of overall investment strategies and business plans.• Collaborate with executive management to align portfolio management with broader organizational objectives.

Set up and maintain policies and procedures where required for the department and all managed developments as required.• Communicate regularly with owners and investors on vacancy rates, tenant issues, physical condition of properties and financial expenses.• Professionally resolve tenant complaints and property concerns; proven efficiency resolving emergency after-hour issues.• Maintains property rentals by advertising and filling vacancies, negotiating, and enforcing leases, and maintaining and securing premises.• Establishes rental rate by surveying local rental rates and calculating overhead costs, depreciation, taxes, and profit goals.• Attracts tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units.• Contracts with tenants by negotiating leases and collecting security deposit.• Accomplishes financial objectives by collecting rents, paying bills, forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action.• Following up with legal cases and bounce cheques issues.• Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units, and completing repairs.• Secures property by contracting with security patrol service, installing, and maintaining security devices, establishing, and enforcing precautionary policies and procedures, and responding to emergencies.• Enforces occupancy policies and procedures by confronting violators.• Prepares reports by collecting, analyzing, and summarizing data and trends.• Maintaining/leasing a portfolio of Commercial/Residential/Retail units.• Creating long-term improvement plans to increase the value of assets.• Budgeting for the assigned portfolios.• Handling all operations and services in the property.• Conduct periodical market survey to cope with the market competition.

Abu Dhabi, United Arab Emirates

• Providing Full Support to the Sales and Leasing Department • Working on Sales and Leasing Deals to ensure successful closure • Updating Daily the Database of the company to ensure latest information is present • Carrying out Brokerage activities i.e. related to Sales and Leasing • Generating and Handling Leads while answering incoming calls and customer inquiries• Working on and Uploading Data on Propspace (CRM), Propertyfinder Portals, Bayut and Dubizzle • Searching for and following up with new Owners and clients • Plan, Coordinate and Execute rents and Sales• Preparing Offer letters, Tenancy Contracts, Tawtheeq and MOUs for clients• Maintaining the Social Media Profiles and website of the company KEY SKILLS AND COMPETENCIES: • Able to work independently with minimal supervision • Flexible and able to adapt to the changing business needs • Self-motivated but yet a team player • Ability to work effectively in a complex and demanding environment • Have an excellent grasp of spoken and written English• Ability to communicate in clear and concise manner. • Able to work effectively in a multi – cultural environment • Providing professional advice, information and assistance to clients. • Attempting to resolve all enquires on first contact with the clients

Al Raha Gardens, Abu Dhabi, Uae

Duties• Providing assistance to customers and clients with requests on maintenance issues• Assisting tenants related to their Move out/Move In procedures.• Working on TAWTHEEQ Systems to issue Tawtheeq. • Keep records and Custody of all Keys handover (Move in/out ) with tenants/owners signature. • Splitting the scope on make ready reports and quotations • Follow up with maintenance provider on make-ready progress and completion. • Attending meetings and keeping records of proceedings related to maintenance.• Updating manual reports / spreadsheets accurately into the system in a timely manner.• Performing site inspections as required to ensure the move in/ our reports are accurate.• Performing any other related tasks required by management to support the Property manager and the team in the execution of their duties.• Comply with relevant Khidmah’s Quality Policy and HSE policy and HSE procedures and AD ESHMS regulations, technical guidelines and code of practices, other applicable regulatory requirements, sector regulatory authorities including civil defense, Abu Dhabi municipality, Articles and decrees of Ministry of Labour, other UAE laws which are applicable during the course of performing work on behalf of Khidmah. KEY SKILLS AND COMPETENCIES• Able to work independently with minimal supervision • Flexible and able to adapt to the changing business needs • Self-motivated but yet a team player • Ability to work effectively in a complex and demanding environment • Have an excellent grasp of spoken and written English• Ability to communicate in clear and concise manner. • Able to work effectively in a multi – cultural environment • Providing professional advice, information and assistance to clients. • Attempting to resolve all enquires on first contact with the clients.

United Arab Emirates

10Th Floor Mazyad Mall, Muhammad Bin Zayed, Abu Dhabi Uae

Duties:• Providing professional advice, information and assistance to clients. • Attempting to resolve all enquires on first contact with the clients.• Making sure that all telephone calls are answered promptly within the first ring.• Dealing with a client’s maintenance queries, service requests, leasing, sales and complaints.• Following up with clients by calling them back.• Research required information for clients using available resources.• Essentially receiving up to 105 incoming calls from clients.• Multitasking while taking calls in order to handle Customer Care, Services mail boxes and Musanda.• Working on Maximo to determine various issues regarding maintenance, contracts, logging in complaints and incidents. • Having a professional and courteous manner at all times. • Identifying and escalating priority issues or client complaints to the right department.• Taking ownership on all calls and queries answered.KEY SKILLS AND COMPETENCIES• Able to handle complex calls and situations. • Demonstrating empathy and understanding when talking to frustrated clients.• Able to deal with irate, abusive and irate clients. • A proven track record of handling high volume calls. Can type up to 30 wpm. • Excellent listening and problem solving skills.• Excellent communication skills and telephone manner.• Excellent skills in handling and writing professional Emails for Customer Care and Services

Newcastle, Australia

Tasked with answering projecting a professional company image through phone interaction with new and existing clients. Main duties include answering customer enquiries, resolving their problems, up & selling.Duties:• Providing advice, information and assistance to callers. • Attempting to resolve all enquires on first contact with the caller.• Making sure that all telephone calls are answered promptly.• Dealing with a customers queries, requests, orders or complaints.• Following up customers by calling them back.• Research required information for callers using available resources.• Essentially receiving up to 50 incoming calls from customers daily.• Involved in processing orders, forms and applications.• Having a professional and courteous manner at all times. • Identifying and escalating priority issues or customer complaints.• Sending emails to clients answering their enquiries.• Taking ownership on all calls and queries answered.KEY SKILLS AND COMPETENCIES• Able to handle complex calls and situations. • Demonstrating empathy and understanding when talking to customers.• Able to deal with irate, abusive and irate callers. • A proven track record of handling high volume calls. Can type up to 30 wpm. • Excellent listening and problem solving skills.• Excellent communication skills and telephone manner.• Good keyboard skills and knowledge of customer service principles & practices.

Mcdonalds Hexham, Newcastle

Following basic people essentials (eg. uniforms, grooming and punctuality). Duties• Understanding the ‘how to’ and ‘why’ behind McDonald’s Policies and Procedures. • Understanding and supporting the Open Door policy. Supervising the Kitchen Hand space to ensure smooth flow. • Assisting in the completion of station preparation, stocking and making sure that the station area is clean. • Unloading supplies during deliveries.• Promoting teamwork to achieve restaurant goals.• Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation. • Delivering fast, friendly and accurate service to all customers.• Following all food safety, sanitation and hygiene requirements and practices.• Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations.

Foundation Degree, International Foundation Studies

Bachelors Of Buisness Administration, Buisneess

Certificate, Property Management

Certificate of Property Management

Bachelor Of Science (B.Sc.) (Studying), Management