Sameer Mukadam Email & Phone Number

Mumbai Area, India

1. Manage and monitor activities of all employees in the Front Office department making sure theyadhere the standards of excellence and to the guidelines set in the employee handbook, hotelpolicies and procedures, coaching, training and correcting where needed.2. Maintain a professional and high quality service oriented environment at all times.3. Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances,special requests and any other issues that may arise.5. Undertake full responsibility for Scheduling and Payroll of the department.6. Undertake full responsibility for managing operating expenses and purchasing for the department7. Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. SuperviseUpsell program at the Front Office and work as part of the Yield Management team to try andmaximize revenue for the hotel.8. Work closely with the Housekeeping Department to improve guest services .9. Coordinate daily activities with hotel management team on a daily basis.10. Hold monthly department meetings keeping staff informed of all activities in the hotel,reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.

Mumbai Area, India

Greets, registers, and assigns rooms to guests.Issues room key to guest.Responsible for proper key control and other security measures.Answers telephone in absence of telephone operator.Transmits and receives telephone messages and sets up guests’ wake-up calls.Date stamps, sorts, and racks incoming mail and messages.Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.Computes bill, collects payment, and makes change for guests.Makes and confirms reservations.Posts charges such as room, food, liquor, or telephone, to guest folio.Makes restaurant, transportation, or entertainment reservations for guestsDeposits guests’ valuables in hotel safe or safe deposit box.Checks out guests and inquires about their stay.Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs.Actively builds awareness of the Brand to guests.Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.Confers and cooperates with other departments as needed to ensure coordination of activities.Works toward a 90% walk-in conversion rate goal.Ensures Inn compliance of all company policies and procedures.Adheres to all safety procedures and informs management of any unsafe conditions.Attends meetings and training as requested.Other duties may be assigned based on company needs.

Bachelor Of Commerce (B.Com.), Business/Commerce, General, 2Nd

Activities and Societies: Leadership Scholarship and President Scholarship

High School, Physical Sciences, First

Activities and Societies: Theory and Practice via interactive sessions.