Sameer Musa Email & Phone Number

Nigeria

Delhi, India

- Leadership & Mentorship: Lead and mentor the Nigerian Cloud Support Team, providing training and guidance to enhance team capabilities and performance.- Operational Management: Conduct daily handover meetings to ensure smooth transitions between working shifts and maintain operational continuity.- Collaboration: Coordinate with cross-functional teams to resolve dependencies and ensure timely delivery of projects.- Performance Monitoring: Monitor individual and team performance, providing regular reviews and feedback to foster continuous improvement.- Escalation Management: Handle escalations efficiently to ensure quick resolution of issues and maintain customer satisfaction.- Customer Support: Respond to customer queries related to Google and Microsoft ISV audits, ensuring accurate and prompt assistance.

Delhi, India

- Work collaboratively with cross-functional teams to ensure smooth service delivery and customer satisfaction.- Monitoring Servers and URLs Sending NOC Alerts and Providing Troubleshooting support. (Software Used: Nagios and Site24*7 Monitoring Tool)- Handling the MIS Reports, ensuring timely delivery of reports to Customers which includes Backup Reports, Reconciliation reports of Escalation matrix for servers, Server UP time Reports, and Inventory reports. - Patching of servers for customers on AWS and Azure Cloud- Taking VMs and DB Instance Backup for AWS and Azure clients

Delhi, India

Developed and maintained REST services using Java, Spring Boot, and Spring MVC to automate and remediate issues across AWS, GCP, and Azure environments. Some solutions that I developed include but not limited to the following: - Applied AWS tagging best practices by enforcing proper naming conventions for EBS volumes, improving resource management and cost allocation.- Ensured encryption of Amazon EBS snapshots to meet stringent security and compliance standards.- Configured termination protection for EC2 instances outside of Auto Scaling Groups (ASGs) to prevent accidental termination of essential resources.- Managed EKS Cluster node groups with appropriate IAM permissions to secure and streamline Kubernetes operations.- Secured data at rest using GCP Cloud Key Management Service (KMS), implementing robust encryption and key management practices.- Ensured Deletion Protection is enabled for Aurora Serverless clusters, safeguarding critical databases from accidental deletion.

Kano, Nigeria

Technology:PHP, HTML, CSS, PHP, MYSQL, MOODLE, JAVAResponsibilities:• Developed a comprehensive e-learning system tailored for the school.• Customized MOODLE to meet specific school requirements.• Customized Open edeX platform to meet the school requirements (Python)• Applied Object-Oriented Programming (OOP) techniques for robust software design.• Administered MySQL server operations for efficient database management.• Engineered the front-end using React.js, HTML, CSS, and Bootstrap for a dynamic user experience.• Implemented server-side functionality with Express.js.• Applied MVC design pattern for organized project structure.• Utilized Redux Toolkit for effective state management.• Enhanced performance through Redis caching.• Integrated multiple REST APIs using Axios.• Developed a secure authentication system with JSON Web Token (JWT) and Thunk API.

Kano, Niger Street

Technology:PHP, HTML, CSS, PHP, MYSQL, OpenCart, JavaResponsibilities:• Engineered a robust e-commerce solution for the organization using Javascript, Python and Django.• Customized OpenCart (open-source) to align with organizational requirements.• Applied Object-Oriented Programming (OOP) principles for efficient software design.• Administered MySQL server for optimal database management.• Designed and tailored the front-end using Bootstrap, HTML5, and CSS for a responsive user experience.• Developed full-stack solutions using Node.js, jQuery, JavaScript, MaterialUI, and Laravel.• Upgraded and maintained POS software utilizing Java for enhanced functionality and performance.

Nanodegree, Full Stack Developer

Android Development, Mobile App

Bachelor Of Science - Bs, Computer Science

Certificate In Information Technology, Information Technology

Diploma In Information Technology, Information Technology

Diploma Accounting And Auditing, Accounting And Finance

Senior Secondary School Certificate, Social Science

Software Development